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Open nowPosted yesterday

Coordinateur/trice Service Après-Vente Horlogerie

Accès Personnel SA

Where
Carouge GE, GE, Switzerland
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Your applicationOpen nowCoordinateur/trice Service Après-Vente HorlogerieAccès Personnel SA · Carouge GE, GE, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accès Personnel SA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

The posting

Ref 2590398 \| Date: 10 Nov 2026

![Accès Personnel SA]( )

Pour le compte de l'un de nos clients, acteur reconnu de l'industrie horlogère genevoise, nous recherchons un/e Coordinateur/trice SAV. Véritable interlocuteur/trice privilégié/e dans le suivi des interventions horlogères, vous serez responsable de la gestion des dossiers de réparation et assurerez la coordination entre les clients, les marchés et les différents départements internes.

Coordinateur/trice Service Après\-Vente Horlogerie (H/F)

Missions

* Assurer le suivi complet d'un portefeuille de dossiers liés aux réparations et aux remises en état de montres.

* Entretenir des échanges réguliers avec les différents interlocuteurs afin de garantir un accompagnement de qualité tout au long du processus.

* Informer les réseaux de distribution et les structures partenaires de l'avancement des interventions, des échéances et des conditions de prise en charge.

* Analyser les rapports techniques et préparer les propositions tarifaires correspondantes, en assurer la transmission et le suivi auprès des interlocuteurs concernés.

* Collaborer avec les équipes de production et de planification afin de garantir la fiabilité des informations communiquées et le respect des délais.

* Centraliser et coordonner les demandes spécifiques en mobilisant les départements concernés (logistique, stocks, ateliers, support technique, ventes, etc.).

* Traiter les sollicitations écrites et assurer le suivi des dossiers sensibles nécessitant une attention particulière.

* Contribuer à l'évolution des pratiques internes en matière de suivi, de qualité et de gestion des dossiers.

Profil

* CFC d'employé/e de commerce ou formation jugée équivalente.

* Expérience de 3 à 5 ans minimum dans une fonction de coordination SAV, de gestion clientèle ou de suivi de prestations techniques.

* Une expérience dans l'univers horloger constitue un réel avantage.

* Bonne compréhension des produits horlogers et de leurs caractéristiques techniques. Une formation complémentaire en horlogerie serait appréciée.

* Bonne maîtrise des outils informatiques, notamment Salesforce, SAP et Microsoft Office.

* Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit. L'allemand représente un atout.

* Très bonnes capacités rédactionnelles et aisance dans les échanges avec des interlocuteurs variés.

* Sens aigu du service et orientation satisfaction client.

* Organisation, précision et capacité à gérer plusieurs dossiers simultanément.

* Discrétion, fiabilité et respect strict de la confidentialité.

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Posting text belongs to the employer. Removal requests: contact us.

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    Written against Accès Personnel SA's own wording, from every piece of relevant proof in your profile.

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    The review screen in CV Rocket: how each CV was read, round by round.

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