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Open nowPosted 6 hours ago

Head, Lifestyle Management (Private Banking)

Access Bank PLC

Where
Lagos, LA, Nigeria
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Your applicationOpen nowHead, Lifestyle Management (Private Banking)Access Bank PLC · Lagos, LA, Nigeria
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  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 6 hours ago

The posting

Job Grade: DM - MGR

Job Location: Lagos

Job Overview: To coordinate and oversee bespoke lifestyle management services for Private Banking clients by developing strategic partnerships, managing concierge services, and executing high-impact client engagement initiatives that enhance client experience, satisfaction, and retention.

Key Responsibilities

  • Strategic development and deployment of lifestyle products to enhance client experience.
  • Maintain an engagement process flow that promotes client loyalty.
  • Ensure brand representation and standards that meet tier-client expectations and corporate goals.
  • Custodian of the private client database.
  • Custodian of strategic partnerships and collaborations that meet growing business objectives and goals, creating glitch-free onboarding and client-request processing.
  • Oversee the Group’s marketing budget, ensuring compliance and alignment with business goals.
  • Custodian of the Group’s lifestyle-management products and services and ensure all requests are completed in line with the service guide.
  • Custodian of the Group’s budget, with Group Head approval for expenditures.
  • Design and oversee all lifestyle-management process flows.
  • Deploy business-development strategies that align with client-acquisition goals.

Requirements

Skills/Competencies

Required skills

  • Excellent customer relationship development/management
  • Strong customer service orientation
  • Lifestyle product and service management
  • Excellent communication and interpersonal skills
  • High level of professionalism and discretion
  • Attention to detail

Functional Skills

  • Partnership and stakeholder management
  • Business development
  • Leadership and team coordination
  • Event planning and execution
  • Vendor sourcing and negotiation
  • Client relationship management

Generic Skills

  • Proactive and resourceful
  • Problem-solving and critical thinking
  • Ability to work under pressure and manage multiple requests
  • Strong relationship-building ability

Qualifications & Experience

Mandatory

  • First degree in any Business-related discipline
  • Relevant professional certification
  • Minimum of 8-10 years' experience in banking

Only shortlisted candidates will be contacted.

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