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Open nowPosted 46 hours ago

Bilingual Patient Care Contact Center Representative

ACCESS Community Health Network88 open roles

Where
3450 S Archer Ave, Chicago, IL 60608, USA
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Your applicationOpen nowBilingual Patient Care Contact Center RepresentativeACCESS Community Health Network · 3450 S Archer Ave, Chicago, IL 60608, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ACCESS Community Health Network's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 46 hours ago

The posting

Position Summary  

Answer calls in a courteous, professional, efficient, and prompt manner Pre-registering new patients into the Epic EMR system Schedule patient appointments using the Epic EMR system Verify patient insurance/benefits, as appropriate Respond to patient inquiries and complaints Direct patient phone calls to the appropriate destination when beyond scope Complete outbound calls to patients to schedule future appointments Return patient calls/messages and provide additional information as necessary Adhere to all HIPAA and ACCESS policies regarding patient privacy Other duties as assigned

  Requirements  

High school diploma or GED Two years’ relevant experience in customer service (health care preferred) Willing to work flexible hours Basic proficiency in computer skills Medical terminology knowledge preferred Bilingual (English and Spanish) 

  Schedule

Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F.  Potential opportunity to work remotely after successfully completing training. Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

   Working Conditions/Equipment  

Normal office environment regularly Health Center environment occasionally Local travel between health centers and community events is required; mode of transportation required If personal vehicle is employed, a current driver’s license and proof of insurance is required If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

  Benefits

Tuition reimbursement  Comprehensive healthcare coverage including Medical, Dental, and Vision Generous PTO 403(B) retirement plan and financial resources to help you save and plan for your retirement Life Insurance Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

 

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ACCESS Community Health Network's form

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  4. Every reply, sorted

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