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Open nowPosted 5 days ago

Client Care Support Representative

Access Information Services55 open roles

Where
Chennai, IND-TN, IND
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Your applicationOpen nowClient Care Support RepresentativeAccess Information Services · Chennai, IND-TN, IND

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Access Information Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Access Information Services postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 5 days ago

Access Information Services median: 5 days open

The posting

Job Title/Role : Client Care Support Representative

Mode of hire : Full-Time

Base Location : Guindy, Chennai

Mode of work : Remote

Shift Timing : Willing to work in India Night Shift

[9:30 PM to 6:30 AM IST] - Monday to Friday

Experience : 2 to 4 Years

Number of Positions : 5

Department : Customer Care

Reports to : Supervisor – US (Excellent communication is mandatory to communicate with US Team Members)

Notice Period : Only Immediate Joiners

About Us

Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving.

About the Role

The Customer Care Support Representative (India) provides back-office processing support for Access customers. This is a non-customer-facing role: the representative does not take inbound Customer calls or initiate outbound Customer contact. Instead, the role processes work orders, service requests, data entry, and database research that support the Customer-facing Customer Care teams based onshore, ensuring accurate and timely execution behind the scenes.

Roles and Responsibilities

Primary Functions

  • Process service scheduling requests and service-related updates received from onshore Customer Care teams; no direct Customer contact required.
  • Provide back-office product support for Access’s Record Management system by processing requests routed from the onshore support queue.
  • Process work orders daily while complying with SOPs
  • Process internal requests regarding order fulfillment status, service availability, and pricing lookups for use by the onshore Customer-facing team; no direct Customer interaction.
  • Notify operations (warehouse teams) of changes that may affect service schedules.
  • Complete database research on missing Customer containers, files, or tapes, and maintain accurate records per SOPs.
  • Log and route Customer communication needs (e.g., callback requests) to the appropriate onshore team member; does not contact Customers directly.
  • Process destruction and permanent-out work orders per SOPs.
  • Complete Customer data entry per SOPs.
  • Complete importing of Customer data per SOPs.
  • Process requests for printed barcodes as needed per SOPs.

Secondary Functions

  • Notify direct supervisor of any issues related to your job.
  • Follow proper escalation procedures per SOPs, routing any item requiring direct Customer contact to the onshore Customer Care team.

Other Responsibilities

  • Comply with all company policies and procedures.
  • Maintain knowledge of our industry and new regulations.
  • Other duties as assigned by supervisor.

Required Qualifications

  • Bachelor's degree preferred.
  • Six months or more experience in a back-office, data processing, or shared-services environment preferred.

Knowledge, Skills and Abilities

  • Must have strong Windows-based computer skills.
  • Strong written English communication skills (grammatically correct; used for internal documentation and handoffs, not direct Customer correspondence).
  • Excellent listening and comprehension skills for internal team coordination.
  • Must have excellent attention to detail.
  • Ability to work collaboratively in a team environment, including coordinating across time zones with onshore teams.
  • Ability to problem-solve independently within SOP guidelines.
  • Ability to multi-task with a strong attention to detail.
  • Ability to adapt to a fast-paced environment.
  • Ability to demonstrate continuous employment/work history.

Competencies :

  • Strong Communication Skill
  • Ownership and Accountability
  • Attention to detail
  • Team Collaboration
  • Problem Solving
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  1. A CV for this posting

    Written against Access Information Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Access Information Services's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Access Information Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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