Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 days ago

Member Service Representative I (Full-Time, Permanent) Grant

accesscu16 open roles

Pay
$39,000 a year
Where
Winnipeg- Grant (1375 Grant Ave)
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMember Service Representative I (Full-Time, Permanent) Grantaccesscu · Winnipeg- Grant (1375 Grant Ave)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on accesscu's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. accesscu postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 13 days ago

accesscu median: 10 days open

The posting

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

  • Do good
  • Be better
  • Own it
  • Move forward

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Key Responsibilities & Accountabilities

Member Services

  • Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.
  • Balance transactions including ATM, night deposits and the cash drawer on a daily basis.
  • Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.
  • Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.
  • Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.
  • Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email).
  • Understand and uses knowledge of member's financial situation to effectively position the value of products and services.
  • Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

Relationship Management

  • Differentiate between credit union and competitor products and services in terms of member needs.
  • Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.
  • Utilize fact finding questions and techniques to overcome business objections; ask for sale.
  • Cross-sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.
  • Maintain up-to-date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings.

Team Work

  • Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment
  • Work collaboratively with other team members to achieve organizational and department objectives.
  • Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.

Business Development & Community Relations

  • Actively look for referral opportunities for both lending and wealth teams
  • Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
  • Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.
  • Differentiate between credit union and competitor products and services in terms of member needs.
  • Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

  • Grade 12 diploma or equivalent
  • Business Administration or other post-secondary education would be considered an asset
  • Minimum of 1-year previous experience in customer/member service role
  • Additional experience and/or development from the Member Services Representative (MSR) position
  • Demonstrated desire to serve others in a friendly and professional manner
  • Ability to identify and willingness to act upon sales and service opportunities
  • ·Strong interpersonal and communication skills, both verbal and written
  • Attention to detail with high degree of accuracy
  • Ability to work in fast-paced environment and perform well under pressure
  • Ability to prioritize using sound judgment to make timely and effective decisions
  • Knowledge of Access Credit Union’s products and services
  • Ability to follow standardized policies and procedures
  • Basic knowledge of risk management within the financial industry
  • Proficient computer skills

Employee Sub-Type

Regular

Starting Salary

$39,000

Salary Band

$37,752.00 - $46,258.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against accesscu's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on accesscu's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    accesscu's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.