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Open nowPosted 2 days ago

Business Hub Manager

Accor Apartments & Realty422 open roles

Where
130 Lonsdale St, Melbourne VIC 3000, Australia
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Your applicationOpen nowBusiness Hub ManagerAccor Apartments & Realty · 130 Lonsdale St, Melbourne VIC 3000, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accor Apartments & Realty's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Accor Apartments & Realty postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 2 days ago

Accor Apartments & Realty median: 20 days open

The posting

Purpose As Business Hub Manager, you will be a vital asset within our Workplace Services Team. Reporting directly to the State Operations Manager, your primary responsibility will encompass overseeing the operations of the site's Concierge & Business Hub services. Your main goal is to maintain an unwavering commitment to delivering outstanding service, actively engage with tenants, and offer support for tenant activation initiatives whenever needed.

Primary Responsibilities

Ensure that both you and your team prioritise the proactive welcoming and servicing of tenants and visitors to the property You will be a key source of knowledge for tenants and visitors about the asset, local precinct and business hub. Your role will be centred in the lobby area of the designated office building, which includes spending time at the Concierge desk and business hub while engaging with tenants, retailers, and visitors as you move throughout the lobby, business hub and the building precinct You are the face of Accor to the building owner/manager, tenants, and visitors, and play a pivotal role in representing our brand, as well as our client's brand. You also serve as a mentor and leader to the Executive Concierge on your team Identify opportunities and innovative ways to enhance the customer experience by collecting and analysing feedback, engaging with tenants, and staying attuned to emerging trends Implement best practices and participate in CX activations, engaging in Heartist Engagement and quality assurance programs while providing necessary training and support to your team Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills and Experience

A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service Written and verbal communication skills Previous experience in a customer experience role Strong passion for people, curating experiences for others and in leading premium service delivery

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