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Open nowPosted 47 hours ago

Night Manager / Guest Service Agent

Accor Apartments & Realty500 open roles

Where
Peppers Beacon, 34 Lake Esplanade, Queenstown, Otago, New Zealand
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Your applicationOpen nowNight Manager / Guest Service AgentAccor Apartments & Realty · Peppers Beacon, 34 Lake Esplanade, Queenstown, Otago, New Zealand

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Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted 47 hours ago

The posting

  Purpose As the Night Manager, you will ensure the property runs smoothly from 10:30pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor cleaning matters, all to uphold the hotel's exceptional reputation.   Location: Peppers Beacon, 34 Lake Esplanade, Queenstown 9300, New Zealand Contract Type: Permanent Full-Time Hours: Minimum 30, Maximum 40 hours Pay Rate:  26-27 NZD per hour Minimum Experience/Qualifications: NZQF Level 1 qualification, or compulsory secondary education   Primary Responsibilities

Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift    Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries Manage the reception desk and oversee night audit and reporting procedures Uphold overnight property security standards Assist in preparing for the daytime team's operations

  Skills and Experience

Previous experience in Night Porter role is highly valued A positive demeanour and capable of working independently Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences A keen eye for detail to ensure accurate daily revenue capture and reporting

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