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Open nowPosted 33 hours ago

Reservations Manager

Accor Apartments & Realty415 open roles

Where
Mantra on View, 22 View Avenue, Surfers Paradise, Queensland, Australia
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Your applicationOpen nowReservations ManagerAccor Apartments & Realty · Mantra on View, 22 View Avenue, Surfers Paradise, Queensland, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accor Apartments & Realty's own form.

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Accor Apartments & Realty postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 33 hours ago

Accor Apartments & Realty median: 20 days open

The posting

Purpose As Reservations Manager, your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.

Primary Responsibilities

Take the helm and guide the reservations’ day-to-day operations with expertise Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay Safely and securely handle payment transactions, verifying billing details for accuracy Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career Masterful in the art of both written and spoken communication Proficiency in using reservation and property management systems is a plus The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must Team player with a positive attitude and willingness to go the extra mile Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

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