The posting
Company Description
Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
The Assistant Food & Beverage Manager is responsible for the smooth, efficient and guest‑focused operation of all food and beverage outlets during their shift, including Cliveden Bar & Dining, in‑room dining and banqueting. The role leads the floor team, upholds Pullman and Accor brand standards, and acts as the primary contact point for service recovery and on‑the‑day operational decisions in F&B,
Key Responsibilities:
- Lead day‑to‑day F&B outlet operations during rostered shifts, ensuring seamless service across restaurant, bar and events spaces in line with Pullman brand standards.
- Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.
- Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.
- Supervise, coach and motivate F&B team members, including allocating sections, monitoring performance during service and providing on‑the‑job training and briefings.
- Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication.
- Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards.
- Ensure compliance with OH&S, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation.
- Maintain high standards of cleanliness, mise‑en‑place, room and event set‑ups, and outlet presentation, including daily walk‑throughs and checklists.
- Oversee cash handling, end‑of‑shift reconciliation, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated).
- Partner with the Kitchen and Events teams to ensure accurate ordering, timing of courses, dietary management and seamless delivery of conferences and events.
- Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts.
- When designated, act as the hotel Duty Manager for F&B‑related matters, ensuring guest and team safety and building/security protocols are followed.
Qualifications
Experience and Qualifications
- Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager in a 5 star hotel or high‑volume restaurant/bar environment.
- Proven experience leading a team during busy service periods, with strong floor presence and confidence in managing guest issues.
- Current Victorian RSA and working rights in Australia; additional food safety certification is highly regarded.
- Strong product knowledge across wine, cocktails and contemporary dining, with the ability to train others and support upselling.
- Demonstrated understanding of OH&S, food safety and RSA obligations in a hotel environment.
- Competent with POS systems and basic Microsoft Office; exposure to hotel PMS and events systems is an advantage.
- Availability to work a rotating roster including mornings, evenings, weekends, public holidays and major event days at the MCG.
- Excellent communication and interpersonal skills, with a calm, solutions‑focused approach under pressure.
- Impeccable grooming and professional presentation aligned with Pullman standards.
Personal attributes
- Guest‑obsessed, with a genuine passion for creating memorable dining and event experiences.
- Hands‑on leader who leads by example, sets clear expectations and gives timely feedback and support.
- Organised, proactive and adaptable, comfortable managing competing priorities and making decisions in a fast‑paced environment.
Additional Information
- Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
- Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
- Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
