The posting
Company Description
About Fairmont Grand Del Mar
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
About the Application Process
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit.
- Rate of Pay: $19.00 per hour
Job Description
The Beverage Cart Attendant is responsible for taking the guest’s food and beverage orders. This is a fast-paced position with constant customer/member interaction. This person must be highly motivated, energetic, and possess great communication and organizational skills.
Responsibilities include (but are not limited to):
- Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
- Accurately take and deliver food and beverage orders, ensuring prompt and courteous service.
- Handle all guest checks according to hotel policy, ensuring accurate billing and secure handling of transactions.
- Possess knowledge of alcohol and understand drink and bar service standards.
- Maintain a neat and clean workstation.
- Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
- Clean, organize, and stock the beverage cart and storage area to ensure efficient service.
- Regularly check inventory levels and restock as necessary.
- Make every effort to learn members’ names, interests, etc., to provide personalized service.
- Accommodate all member/guest needs/requests promptly and courteously.
- Assist guests in a friendly, professional manner to provide the best possible service as specified in The Grand Del Mar’s service standards.
- Maintain a congenial appearance to positively represent the Club.
- Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
- Work well independently and collaboratively with the support team at the Clubhouse.
- Maintain communication with colleagues to ensure seamless service.
- Maintain pars and equipment as needed to accomplish all service tasks effectively.
- Report any maintenance or supply issues to the supervisor promptly.
- Complete all side work as assigned by the Supervisor or Manager, including cleaning tasks and preparation for the next shift.
- Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
- Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
- Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
- Understand and apply golf course etiquette to enhance the guest experience.
- Perform other job-related duties as assigned by the Clubhouse Grill General Manager or Director of Golf, ensuring flexibility and adaptability to meet operational needs.
Qualifications
- Valid Driver’s License: Required for potential errands or transportation tasks.
- Food Handlers Card
- RBS Certification
- Education: High School graduate or equivalent, demonstrating basic educational attainment.
- Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
- Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
- Sales Skills: Ability to upsell and promote menu items to enhance guest satisfaction and increase sales.
- Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
- Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
- Effective Communication:Must be able to communicate effectively with members, guests, and employees. Proficiency in the English language is essential for clear communication. Multilingual abilities are a plus to cater to a diverse membership base.
- Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
- Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
- Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
- Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
What is in it for you:
- Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
- Complimentary on-site parking
- Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
- Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
- Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
- Training & Development: Learning programs through our Academies designed to sharpen your skills
- Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
- Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
- Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
- Health and Retirement Benefits All full-time employees are eligible for our comprehensive benefits package, which includes:
- Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
- Eligible single Full-Time employees can enroll in a $0 premium health plan
- Life and disability insurance
- Paid Holidays
- All Full-time and Part-time employees are eligible for:
- Vacation and sick leave
- 401(k) retirement plan with matching program
- Employee Assistance Program (EAP)
- Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. All your information will be kept confidential according to EEO guidelines. Visa Requirements: Applicants must be legally eligible to work the United States.
