The posting
Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles Jakarta
Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.
At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.
By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.
About the Application Process
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Raffles Jakarta as our new Director of Food & Beverage. As a key member of the hotel’s leadership team, you will shape and deliver an exceptional culinary and service journey across all food and beverage operations, including restaurants, bars, banquets and in-room dining. You will lead teams, drive commercial performance and uphold the highest standards of service and operational excellence, ensuring every experience reflects the warmth, sophistication and timeless elegance of the Raffles brand.
Key Responsibilities
- Provide strategic direction and oversee daily operations across restaurants, bars, banquets and in-room dining, ensuring a consistent luxury guest experience.
- Develop innovative culinary, beverage and service concepts that position Raffles Jakarta as a preferred destination for hotel guests and the local community.
- Drive revenue growth and profitability through revenue management, menu and pricing strategies, promotions, upselling and effective cost control.
- Manage departmental budgets, forecasts, financial performance and key operational KPIs, using data and guest insights to inform decisions.
- Establish and monitor service rituals, SOPs and quality standards aligned with Raffles brand expectations.
- Lead, inspire and develop diverse teams, fostering belonging, accountability, continuous learning and high performance.
- Oversee food safety, hygiene, sanitation and compliance with relevant regulations, hotel policies and operational standards.
- Collaborate with Culinary, Sales and Marketing, Rooms, Events and other departments to create integrated guest experiences and maximise business opportunities.
- Monitor guest feedback, online reputation and market trends, translating insights into improvements to service quality, offerings and satisfaction.
- Leverage hospitality technologies, digital platforms and relevant innovations, including AI-enabled tools where appropriate, to enhance productivity and guest experiences.
- Build relationships with suppliers, partners and stakeholders to support product quality, cost efficiency and innovative F&B initiatives.
- Uphold ethical, sustainability and CSR commitments and ensure responsible use of resources in daily operations.
Qualifications
What will you bring to this role?
- A bachelor’s degree in Hospitality Management, Business Administration or a related field is required. Advanced certifications or training in Food & Beverage, Culinary Arts or Luxury Hospitality Management are an advantage.
- Extensive senior leadership experience in Food & Beverage operations within an upscale or luxury hotel or resort, managing complex multi-outlet operations and large, diverse teams.
- Proven experience implementing service rituals, SOPs, quality standards and operational processes aligned with luxury hospitality expectations.
- Strong knowledge of culinary arts, beverage programmes and refined service standards, with a passion for elevating the guest experience.
- Strong commercial and strategic acumen, including market trends, revenue management, pricing strategies, budgeting and financial stewardship.
- Experience in international hospitality environments or global luxury brands, with the ability to adapt best practices to local culture and guest expectations.
- Digital fluency in hospitality technologies, productivity tools and digital platforms, including relevant AI applications, to improve efficiency and service.
- Ability to inspire, mentor and develop teams while fostering belonging, growth, accountability and collaboration.
- Excellent verbal and written communication skills in English and Indonesian; additional languages are an advantage.
- Strong analytical skills to interpret financial results, operational KPIs, guest feedback and reputation metrics and turn insights into practical strategies.
- Demonstrates humility, emotional intelligence, authenticity and ethical leadership.
- Embrace the Raffles brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected.
- Create an environment where colleagues are empowered, supported and recognized.
- Drive top performance to achieve exceptional results.
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
