The posting
Company Description
Where Passion Meets Paradise
At Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.
Set on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.
We are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.
Why You'll Love It Here
At Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.
What Is In It For You?
At Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.
- Your wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.
- Protection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.
- Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.
- Live the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.
- Be recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.
- Experience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.
- Discover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.
- Nourish yourself throughout the day. Enjoy complimentary meals while working on property.
- Belong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.
- Grow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.
More Than a Workplace
At Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.
Come be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.
Job Description
The Director of Restaurants is a key member of the Food & Beverage senior leadership team and will be instrumental in driving the vision, culture, and continued evolution of the division’s restaurant experience.
At Fairmont, exceptional service, thoughtful design, and distinctive flavors are the hallmarks of every memorable dining experience. As Director of Restaurants, your leadership and vision will shape a dynamic restaurant program that reflects the luxury, sense of place, and character of Fairmont Orchid. From concept and design to execution across multiple outlets, you will create distinctive dining experiences that complement each venue’s individual identity while telling a cohesive story of the resort and the Fairmont brand.
You will inspire the creation of memorable dining experiences through thoughtful collaboration with our Culinary Team, drawing inspiration from Hawaiʻi, local ingredients, culture, and the unique personality of each outlet. Your leadership will ensure every restaurant experience is thoughtfully curated, beautifully presented, and designed to Turn Moments into Special Memories for our guests.
What you will be doing:
- Drive financial and operational objectives for all Restaurant outlets by effectively managing revenue, labor, food and beverage costs and operating expenses; analyzing performance and initiating corrective action as needed.
- Lead the day-to-day operations and overall restaurant strategy across [RESTAURANT NAMES/COUNT] within the 540-room luxury resort, ensuring consistent execution of Fairmont brand standards, service standards and operational excellence.
- Elevate the guest experience by creating memorable and distinctive dining experiences that reflect the luxury, sense of place and unique personality of Fairmont Orchid.
- Drive the development and evolution of restaurant concepts, menus, service experiences, activations and outlet identity in partnership with the Culinary Team, ensuring each venue has a distinctive personality while contributing to a cohesive Fairmont Orchid dining story.
- Partner closely with the Culinary Team to bring each restaurant's vision to life through thoughtful menu development, presentation, service style and guest experience, creating compelling dining destinations for both hotel and external guests.
- Champion innovation and industry trends while thoughtfully incorporating local Hawaiʻi ingredients, culture and inspiration into dining experiences that create a meaningful connection to our destination.
- Consistently drive innovative promotions, activations, menus, concepts and marketing initiatives in partnership with the Sales & Marketing division to position our restaurants as preferred dining destinations for both hotel and external guests.
- Monitor, evaluate and audit food quality, presentation, service, guest experience and feedback; identify opportunities for improvement and implement action plans to continuously elevate the dining experience.
- Foster a positive and engaging work environment through consistent communication, colleague feedback, coaching and development, creating a culture of excellence, accountability and passion for hospitality.
- Oversee the selection, training, development and career growth of Restaurant leaders and colleagues, ensuring the team is equipped to deliver exceptional service and memorable dining experiences.
- Control food and beverage purchasing, inventory and cost of sales in partnership with the Culinary Team, Food & Beverage leadership and Purchasing; monitor inventory and ensure achievement of budgeted cost targets.
- Partner with Food & Beverage leadership to develop annual budgets, monthly forecasts and strategic plans for Restaurants; monitor results and achieve established financial and operational goals.
- Implement and maintain effective controls for food, beverage, labor and operating expenses while maximizing profitability without compromising the guest experience.
- Partner with the Assistant Food & Beverage Director and outlet leaders to ensure restaurant environments, table settings, service presentation, retail displays and guest-facing elements are visually compelling, commercially effective and aligned with each outlet's concept.
- Actively resolve guest concerns and service opportunities in a timely and professional manner, using each interaction as an opportunity to recover, build trust and create a memorable experience.
- Promote and maintain high standards of cleanliness, sanitation, safety and maintenance throughout all Restaurant outlets, ensuring compliance with hotel policies and regulatory requirements.
- Contribute to the overall success of the Food & Beverage division by actively participating in leadership meetings, hotel committees, strategic initiatives and cross-departmental collaboration.
- Actively support and promote Fairmont Orchid's environmental program and restaurant-specific sustainability initiatives, including responsible purchasing, local sourcing and reduction of food waste where applicable.
- Collaborate with other departments, leaders, colleagues and community partners to contribute to the overall luxury operation and continued success of Fairmont Orchid.
Qualifications
Your experience and skills include:
Strong F&B Operations Experience with overall minimum 5 years of experience in Luxury resorts and minimum 2 years in a similar role.
High volume hotel experience is desirable.
Creative mindset, comfortable taking charge of projects and expanding scope of responsibilities.
Outstanding Social & PR skills to develop strong customer engagement
High volume and high quality Banquet, Outdoor Catering, All day dining, theme bars and fine dining exposure is required
Great networking with Wedding and MICE Planners.
Sommelier or Mixologist training is an advantage.
Experience with an unionized environment is an advantage
Additional Information
Salary Range: $90,000-$100,000
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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#AlohaOrchid
