The posting
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
The F&B Supervisor is responsible for overseeing the daily operations of the assigned food and beverage outlets, ensuring exceptional guest experiences, efficient service delivery, and adherence to the resort's quality and service standards. The role involves supervising and developing team members, maintaining operational efficiency, and creating memorable dining experiences aligned with the Our Habitas brand philosophy.
Guest Experience & Service Excellence
- Ensure consistently high standards of food and beverage service across assigned outlets.
- Welcome and engage with guests, anticipating their needs and personalizing their dining experiences.
- Handle guest feedback and complaints professionally, ensuring timely resolution.
- Maintain a warm, welcoming, and engaging atmosphere reflective of the Our Habitas culture.
- Monitor guest satisfaction and identify opportunities to enhance service delivery.
Daily Operations
- Supervise daily restaurant and beverage operations, ensuring smooth and efficient service.
- Conduct pre-shift briefings and communicate daily priorities, promotions, and operational updates.
- Ensure proper opening and closing procedures are followed.
- Monitor outlet cleanliness, table setups, equipment, and overall presentation.
- Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.
- Ensure compliance with food safety, hygiene, and health and safety standards.
Team Supervision & Development
- Supervise, motivate, and support F&B associates to achieve service excellence.
- Assist with preparing duty rosters, monitoring attendance, and managing daily manpower requirements.
- Provide on-the-job training, coaching, and regular feedback to team members.
- Support the onboarding and development of new associates.
- Promote teamwork, accountability, and a positive working environment.
- Address performance concerns and escalate matters to management when necessary.
Financial & Commercial Responsibilities
- Support the achievement of outlet revenue targets through effective upselling and suggestive selling.
- Monitor operating expenses and minimize unnecessary costs and wastage.
- Ensure accurate billing, payment processing, and proper handling of cash and POS transactions.
- Assist with stock control, inventory checks, and requisitions.
- Identify opportunities to improve productivity and operational efficiency.
Brand Standards & Compliance
- Ensure compliance with resort policies, standard operating procedures, and service standards.
- Maintain high standards of personal grooming, hygiene, and professional conduct.
- Ensure proper handling, storage, and service of food and beverages.
- Report maintenance issues, safety hazards, and operational concerns promptly.
- Support sustainability initiatives and responsible resource management.
Qualifications
- Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field preferred.
- Minimum 2–3 years of experience in Food & Beverage operations, preferably in a luxury hotel or resort.
- Previous supervisory or team-leading experience is an advantage.
- Strong knowledge of restaurant operations, food and beverage service, and guest relations.
- Familiarity with POS systems and basic inventory management.
- Good command of English; additional languages are an advantage.
- Knowledge of food safety and hygiene requirements.
Additional Information
What's in it for you...
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
Working at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.
If you believe in luxury that speaks to the soul, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.
