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Open nowPosted 10 hours ago

Front Desk Agent

AccorHotel6,285 open roles

Where
Dubai, United Arab Emirates
Work mode
On site
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Your applicationOpen nowFront Desk AgentAccorHotel · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AccorHotel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. AccorHotel postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 10 hours ago

AccorHotel median: 24 days open

The posting

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Actively welcome, greet and check guests in

• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’

• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up

• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.

• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries

• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process

• Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken

• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards

• Ensure the correct procedure and policy standards are adhered to

• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies

• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.

• Encourage up-selling in order to maximize rates

• Ensure work areas are cleaned and maintained at all times

Qualifications

• High School Diploma or equivalent required

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

• Enter and locate work related information using computers and/or point of sale systems

• Ability to spend extended lengths of time viewing a computer screen

• Possess a gracious, friendly, and fun demeanor

• Ability to multitask, work in a fast paced environment and have a high level attention to detail

• Strong verbal and written communication skills in English

• Maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

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  1. A CV for this posting

    Written against AccorHotel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AccorHotel's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    AccorHotel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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