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Open nowPosted 13 hours ago

Front Office Duty Manager

AccorHotel6,202 open roles

Where
ibis Styles Brisbane Elizabeth Street, Brisbane, Queensland, Australia
Work mode
On site
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Your applicationOpen nowFront Office Duty ManagerAccorHotel · ibis Styles Brisbane Elizabeth Street, Brisbane, Queensland, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AccorHotel's own form.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. AccorHotel postings stay open a median of 23 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 13 hours ago

AccorHotel median: 23 days open

The posting

Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

Job Description

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

Key Responsibilities

  • Supervise, support, and train Front Office team members to maintain high service standards.
  • Ensure all team members understand and comply with company and departmental policies and procedures.
  • Communicate updates relating to policies, rates, and property information effectively.
  • Conduct departmental meetings and participate in management meetings as required.
  • Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts when required.
  • Lead by example by delivering exceptional guest service at all times.
  • Assist guests with enquiries, requests, and complaints, providing accurate property information.
  • Manage guest complaints professionally and coordinate resolutions with management.
  • Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
  • Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations
  • Ensure Front Office equipment is maintained and report maintenance issues promptly.
  • Foster effective communication and collaboration between departments.
  • Ensure compliance with privacy legislation and guest confidentiality requirements, WHS, security and Accor brand standards.
  • Participate in professional development, property training programs and foster a positive Heartist culture.
  • Maintain clear shift handovers to ensure seamless service continuity.

Qualifications

  • Previous experience in a hotel Front Office as a Duty Manager
  • Strong leadership, communication and problem-solving skills.
  • Proficiency in hotel systems, Opera and Accor systems is an advantage.
  • Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.
  • Passion for hospitality and delivering outstanding guest experiences.

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

  • Daily lunch options provided
  • Staff discounts in the restaurant
  • Accor employee staff rates at any Accor property worldwide
  • Food and Beverage discounts at Accor outlets
  • Inner city location- public transport options at our door
  • Friendly and inclusive team
  • Career growth and learning and development

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Come and join our Stylish Heartist Team today!

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