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Open nowPosted 3 days ago

Front Office Manager

AccorHotel6,384 open roles

Where
Hobart, TAS, Australia
Work mode
On site
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Your applicationOpen nowFront Office ManagerAccorHotel · Hobart, TAS, Australia

  1. YouYes, apply to this one.

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  4. CV RocketApplied on AccorHotel's own form.

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. AccorHotel postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 3 days ago

AccorHotel median: 19 days open

The posting

Company Description

“Hospitality is a work of Heart” at ibis Styles Hobart

Centrally located on Macquarie Street, ibis Styles Hobart is Tasmania’s largest hotel, offering 296 rooms and positioned just a short walk from Hobart’s iconic waterfront and Salamanca Market.

We are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.

As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.

You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.

Join us and become a Heartist®.

Job Description

About The Role:

  • Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
  • Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement
  • Drive continuous improvement across guest satisfaction, colleague experience and financial performance
  • Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
  • Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
  • Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
  • Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
  • Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
  • Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
  • Lead, coach and develop a high-performing team while embedding Accor's Heartist values and culture
  • Foster a positive, collaborative and guest-focused team environment
  • Ensure all emergency communication and safety procedures are understood, maintained and followed

Qualifications

About You:

  • You'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role
  • A solid foundation in hotel operations, backed by at least five years' experience within Front Office
  • Strong operational knowledge of Front Office procedures and Opera PMS
  • Experience in forecasting, budgeting, and revenue management principles
  • Demonstrated ability to manage rosters and labour costs while maintaining service excellence
  • A confident and approachable leader who can motivate, engage and inspire high-performing teams
  • Exceptional communication skills, with a passion for coaching and developing others
  • Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences
  • Highly organised, tech-savvy, and driven by continuous improvement and efficient ways of working
  • Flexibility to work a variety of shifts, including weekends, evenings and public holidays

Additional Information

What is in it for you?

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
  • Be part of a dynamic hotel environment with a supportive and fun team
  • Recognition of service anniversaries and Accor Tenure Milestones

We are unable to provide sponsorship for this role, so Australian working rights are required.

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