The posting
Program Coordinator The Program Coordinator supports Program Managers by coordinating and monitoring customer orders throughout the manufacturing process. Working closely with Planning, Manufacturing, Engineering, Supply Chain, and Quality, this role tracks order status, identifies potential delays, supports production priorities, and helps ensure the company meets customer delivery commitments. The Program Coordinator also communicates directly with customers to provide routine updates, respond to inquiries, and coordinate follow-up as needed.
This role is identified as requiring ITAR (International Traffic in Arms Regulations) compliance; therefore, qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15):
An individual who is granted U.S. citizenship, or An individual who is granted U.S. permanent residence (i.e., a "Green Card" holder), or An individual who is granted status as a "protected person"
Essential Functions To accomplish this job, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. • Monitors assigned customer orders and production schedules to identify upcoming requirements, potential delays, and orders requiring additional attention • Supports Program Managers in tracking program delivery commitments, order status, and open action items • Communicates professionally and courteously with internal and external customers to gather and provide routine order status, delivery updates, and other program-related information • Receives customer questions and requests, coordinates appropriate internal follow-up, and escalates significant concerns or issues to the Program Manager as needed • Regularly follows up with Manufacturing, Planning, Engineering, Quality, Supply Chain, and other departments to obtain current status of customer orders • Identifies production constraints, schedule risks, missing information, or other issues that may impact delivery and promptly escalates concerns to the appropriate Program Manager or department • Assists in expediting priority orders, late orders, pull-aheads, rework, and other customer-driven production requirements • Tracks parts and orders through manufacturing operations and follows up on stalled or delayed work • Assists Program Managers with maintaining accurate delivery dates, order information, notes, and other applicable information within the ERP system • Reviews open order reports, production schedules, and other program information to support timely completion of customer requirements • Coordinates follow-up on open items resulting from program meetings, production meetings, customer requests, or internal discussions • Assists with gathering information needed for customer status updates, including production progress, quality status, engineering actions, and anticipated completion dates • Assists with coordinating documentation, certifications, shipping requirements, orother information necessary to support order completion • Participates in program, production, or scheduling meetings as requested and maintains accurate notes and action items • Supports Program Managers with reports, spreadsheets, order reviews, meeting preparation, and other program-related administrative activities • Maintains organized and accurate program records and protects confidential customer and company information • Encourages operational excellence by identifying recurring delays, communication gaps, or process inefficiencies and suggesting opportunities for improvement • May participate in continuous improvement initiatives including LEAN, Six Sigma, or other process improvement activities • Performs incidental duties as required • Regular attendance on-site at the workplace is required Required Education and Work Experience • A high school diploma or equivalent is required • A minimum of two (2) years of experience in manufacturing, production coordination, scheduling, planning, customer service, program support, or a similar role • Experience working in a manufacturing environment is required • Experience in aerospace manufacturing is preferred Other Required Skills & Abilities • Strong organizational and follow-up skills with demonstrated attention to detail • Ability to monitor multiple orders, priorities, and deadlines simultaneously • Demonstrated sense of urgency and ability to appropriately escalate issues that may affect production or delivery • Ability to read and interpret production schedules, order information, reports, and other manufacturing documentation • Strong interpersonal skills with the ability to work effectively across Manufacturing, Planning, Engineering, Quality, Supply Chain, and Program Management • Professional verbal and written communication skills (English) • Demonstrated problem-solving skills and ability to identify potential issues before they significantly affect delivery • Ability to work independently while understanding when decisions or issues require escalation to the Program Manager • Commitment to maintaining confidentiality, securing customer documents and company records, and demonstrating integrity in communications and actions • Proficiency in Microsoft Office applications including Outlook, Excel, and Word • ERP experience is required; Infor Visual experience is preferred Physical Demands and Work Environment To perform the essential functions of the role, employees must be able to perform the following activities with or without reasonable accommodations. • Sit for prolonged periods at a desk and work on a computer • Regularly stand and walk throughout the facility, including all buildings and the manufacturing areas; occasionally navigating rough or uneven terrain • Regularly lift, carry (short distances), and push/pull up to 50 pounds • Occasionally climb steps, stairs, or ladders • Occasionally bend, crawl, stoop, squat, or kneel • Constantly communicate verbally and in writing (English) using a phone, texts or other messaging, and email Working Conditions Work is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to: • Excessive noise (occasionally) • Dust, smoke, fumes/vapors (occasionally) • Extreme temperatures (occasionally) • Hazardous equipment including forklifts, hand tools, cranes or other lifting devices, complex machining centers and other equipment used in a machine shop environment (occasionally) Travel Occasional travel, including overnight travel, is required. Travel may be by air or ground transportation. A valid driver's license and acceptable driving history to meet insurance standards are required.
