Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Sr Customer Success Manager

ACI Worldwide17 open roles

Where
Atlanta, GA, United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr Customer Success ManagerACI Worldwide · Atlanta, GA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ACI Worldwide's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. ACI Worldwide postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted yesterday

ACI Worldwide median: 13 days open

The posting

Job Description

Senior Customer Success Manager, ACI Speedpay

Government & Insurance Segments

At ACI, we envision what's ahead, energize each other, empower our people, elevate the conversation and excel at what we do. For a Senior CSM at Speedpay, that means turning trust into growth, seeing risk before the client says it out loud, and owning outcomes like they're your own.

We've spent the last few years moving Customer Success from reactive account management to a strategic retention & growth engine. The strategy's proven. We're looking for a Customer Success Leader who wants to help build that.

What you'll own

  • A strategic book of business. You'll own retention, revenue growth & forecast predictability for a group of high-value biller clients in government & insurance
  • Executive relationships. You'll build relationships with executive sponsors at more than one level. One friendly contact isn't coverage. You'll know the client's strategic agenda well enough to shape it.
  • Growth. You'll run conversation-led business reviews where the client talks more than we do. You'll measure value in their numbers & end every review with a next commercial step. You'll also partner closely with Sales on expansion.
  • Renewals & commercial negotiations. You'll run complex, high-value renewals with clear close plans. You'll also protect pricing and drive to commercial success for all stakeholders.
  • Internal advocacy. You won't lose a client without a fact-based fight. You'll push through internal complexity & coordinate Product, Ops, Support, Legal & Finance to deliver on commitments.
  • Improving the system. You'll take part in our CSM forum, business reviews & peer learning. Your account insights will feed segment strategy & ACI's roadmap.

What you bring

  • 7+ years of related experience, including payments experience. Government or insurance experience is a strong plus.
  • BS/BA or 8 years of equivalent experience.
  • Expert-level payments knowledge & a track record of turning clients into references & advocates.
  • Comfort with C-suite & board-level conversations, both with clients & inside ACI.
  • Experience negotiating complex, high-value contracts & renewals.
  • Comfort with ambiguity. You can plan for yourself, frame a problem and drive it to an owner & a date.
  • Discipline with CRM & customer success tools like Salesforce & Gainsight.

What this isn't

It isn't a support role, an account management role with a new title or a quota-chasing sales job. It's for someone who wants to own outcomes, influence the business and help build a Customer Success function that ensures retention, drives growth and predicts risk instead of reacting to it.

The details

Remote or hybrid. Travel is approximately 25% and could be higher depending on client activity. Reports to the Director of Customer Success.

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

Ensure Accountability: holding self and others accountable to meet commitments.

Drives Results: consistently achieving results, even under tough circumstances.

Customer Focus: building strong customer relationships and delivering customer-centric solutions.

Cultivate Innovation: creating new and better ways for the organization to be successful.

Collaborates: building partnerships and working collaboratively with others.

Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com or careers.aciworldwide.com, requisition #20198

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com).

The ACI Worldwide recruitment team will always follow official channels and will never request payment.

#LI-LL1

#LI-Remote

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ACI Worldwide's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ACI Worldwide's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ACI Worldwide's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.