Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Operations Analyst, Direct Bill

Acrisure212 open roles

Where
100 Ottawa Ave Sw - GRAND RAPIDS, MI
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations Analyst, Direct BillAcrisure · 100 Ottawa Ave Sw - GRAND RAPIDS, MI

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Acrisure's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Acrisure postings stay open a median of 33 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

Acrisure median: 33 days open

The posting

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary We are seeking an Operations Analyst, Direct Bill to join our growing Operational Excellence team. The Operations Analyst, Direct Bill is responsible for researching, reconciling, and resolving carrier commission and receivable discrepancies across a diverse portfolio of insurance carriers. This role serves as a key liaison between Accounting, Operations, Client Advisors, and carrier partners to identify stalled cash, recover outstanding commissions, resolve data integrity issues, and ensure accurate financial reporting. The ideal candidate brings a strong understanding of direct bill commission processes, carrier payment practices, agency accounting, and policy administration. Success in this role requires strong analytical skills, attention to detail, and the ability to independently investigate complex payment issues while collaborating across multiple departments to drive timely resolution. Responsibilities Direct Bill Commission Reconciliation & Recovery Review and analyze carrier commission statements to identify missing, delayed, underpaid, or misapplied commission payments. Compare expected commissions against payments received and investigate discrepancies. Contact carriers directly to research payment activity, commission calculations, agency codes, and rate variances. Drive collection efforts for outstanding carrier commissions and document recovery opportunities. Monitor and prioritize aged or high-value commission discrepancies to maximize recovery. Receivable Oversight Monitor cancellation reserve and at-risk account dashboards and validate outstanding receivable balances. Research and resolve aging receivables by partnering with Accounting, Operations, and Client Service teams. Provide detailed findings and recommendations regarding payment ownership, balance corrections, and resolution paths. Direct Bill Suspense & Data Management Research direct bill suspense items and unrecorded commission transactions. Ensure commissions are accurately reflected within agency management systems. Identify policies appearing on carrier statements but not properly reflected in Applied EPIC and update records accordingly. Process policy updates including servicer changes, policy cancellations, non-renewals, bill mode corrections, and commission rate updates. Carrier Management & Collaboration Develop and maintain working relationships with carrier representatives to support payment research and issue resolution. Maintain knowledge of carrier-specific commission structures, payment practices, contacts, and agency codes. Coordinate with carriers to obtain required documentation and ensure proper routing of direct bill commission payments. Provide Accounting teams with the carrier statements, contacts, and supporting documentation needed to resolve discrepancies. System Accuracy & Process Improvement Update commission rates and policy information within Applied EPIC based on carrier payment activity. Identify root causes of payment and data discrepancies and recommend process improvements. Assist in maintaining accurate revenue, commission, and policy data across operational systems. Support cross-functional initiatives to improve direct bill workflows and financial controls. Requirements Strong experience working directly with insurance carriers to resolve commission payment discrepancies and billing issues. Strong understanding of direct bill commission processes, carrier statements, account current reconciliations, and agency revenue flows. Proven ability to investigate complex financial transactions and identify root causes of discrepancies. Working knowledge of Applied EPIC. Exceptional analytical, problem-solving, and organizational skills. Strong communication skills with the ability to collaborate effectively across departments and with external carrier partners. Ability to manage multiple priorities and drive issues through resolution with minimal supervision. Demonstrated ownership mindset and willingness to work beyond transactional responsibilities to achieve business objectives. Education and Experience High School diploma required, Associate Degree or higher preferred 3-6+ years of experience in insurance operations, agency accounting, brokerage operations, commission administration, or financial operations. Prior hands-on experience with carrier commission reconciliation, direct bill processes, and receivables management. Experience supporting operational excellence initiatives and cross-functional financial processes is preferred. #LI-LS1 #LI-Hybrid Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected]. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Acrisure's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Acrisure's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Acrisure's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.