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Open nowPosted 12 hours ago

Customer Service Medewerker

ACTIEF INTERIM Sint-Niklaas

Where
Sint-Niklaas, Belgium
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Your applicationOpen nowCustomer Service MedewerkerACTIEF INTERIM Sint-Niklaas · Sint-Niklaas, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ACTIEF INTERIM Sint-Niklaas's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

The posting

Als customer servicemedewerker ben je verantwoordelijk voor het bieden van eerstelijns ondersteuning aan klanten door het effectief beheren van vragen en klachten en de pro-actieve opvolging van “probleemorders”. Je speelt een cruciale rol in het garanderen van een optimale klantervaring en het behouden van een positieve relatie met onze klanten.

Verantwoordelijkheden

Klantenservice:

- Bieden van snelle en effectieve oplossingen voor klantenvragen en -klachten via telefoon en digitale kanalen.

Continu streven naar verbetering van de klantervaring door empathisch en oplossingsgericht te handelen bij elk klantcontact.

Zorgen voor optimale bereikbaarheid van de klantenservice afdeling, waarbij alle communicatiekanalen efficiënt worden beheerd.

- Ordermanagement: Proactieve opvolging van probleemorders, inclusief communicatie met klanten over de orderstatus en eventuele oplossingen.

- Klantenreviews: Monitoren en reageren op klantenreviews, en het initiëren van verbeteringen in dienstverlening gebaseerd op feedback.

  • Talen: Uitstekende beheersing van het Nederlands en van het Frans. Basisvaardigheden in het Engels zijn een plus.
  • Communicatie: Sterke verbale en schriftelijke communicatievaardigheden, met het vermogen om helder en klantvriendelijk te communiceren.
  • Probleemoplossend: Vermogen om problemen snel te identificeren en praktische oplossingen te bieden.
  • Permanentie mee verzorgen tot 21u op weekdagen en zaterdag van 9u tot 13u in samenwerking met de collega’s.
  • Digitale Vaardigheden: Goede beheersing van digitale communicatietools en CRM-systemen.
  • Opleidingsniveau: Minimaal een afgeronde middelbare schoolopleiding. Een relevante vervolgopleiding of cursus op het gebied van klantenservice is een plus.
  • Ervaring: minimum een eerste ervaring als klantendienstmedeweker

Posting text belongs to the employer. Removal requests: contact us.

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One press. We do the rest.

  1. A CV for this posting

    Written against ACTIEF INTERIM Sint-Niklaas's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ACTIEF INTERIM Sint-Niklaas's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ACTIEF INTERIM Sint-Niklaas's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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