The posting
Position: IT Assistant Department: Support Services (ICT) Reports to: Support Director Location: Nairobi, Kenya (Kenya Country Office) Salary Grade: BG5 Last updated: October 2026
Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 28 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 52 countries, our 7,122 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good. ACF is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti though its Regional Office (Horn and Eastern Regional Office) based in Nairobi, Kenya. Action Against Hunger has worked in Kenya since 2001 and is a leader in nutrition security for vulnerable communities. It partners with national, country and community systems on nutrition-sensitive and nutrition-specific interventions and treats gender equality as central to its work in nutrition, Health, WASH and surveillance. It currently operates in West Pokot, Mandera, Samburu, Isiolo, Tana River and Kwale counties.
Job Summary
The IT Assistant provides day-to-day ICT support, system administration and telecommunications management to the Kenya Country Office, including the Coordination Office and the Base Offices. The role of administers in-house and Enterprises information system platforms ensures Action Against Hunger ICT standards are adhered to as stipulated in ICT global policies, improves the efficiency of ICT resource use, trains users, manages IT resources and maintains the equipment list.
Purpose: Ensure the most effective use of IT and telecommunication resources, in line with Action Against Hunger standards, procedures and security rules; provide operational IT support and promote high standards of integrity and accountability in the use of organizational resources.
Engagement: Offer technical assistance to the Kenya Country Office, including the Coordination and Base Offices; on a need basis, provide technical support during engagement with external stakeholders such as partners and service providers and maintain a technical line relationship with the Regional Office ICT team for ICT advisory and support.
Delivery: Helpdesk tickets resolved and closed on time; networks, telecommunication systems and information platforms working reliably across the bases; workstations compliant with ICT standards, antivirus and back-up policies; an accurate ICT equipment list reconciled with the master equipment list; and timely monthly ICT and equipment reports.
Essential Job Duties
1. System Administration and Infrastructure Management
Support staff to access the organization's systems and user environments, including troubleshooting and ticket resolution. Administer in-house and enterprises information system platforms deployed to support program activities. Work with the key actors of data collection, cash and food distribution systems for support Logistics and Programs. Oversee wireless connectivity issues on mobile devices in field operations and troubleshoot where necessary. Ensure correct functioning of in-kind distribution systems, especially beneficiary registration, enrollment, household updates and commodity distribution, and troubleshoot technical problems. Synchronize mobile data to permanent data repositories and cloud servers. Manage attendance management system applications and hardware. Install and maintain local networks in the bases according to standards. Isolate and troubleshoot network connectivity difficulties.
2. ICT Standards Adherence and User Training
Ensure workstations adhere to ICT standards. Ensure antivirus usage guidelines are respected, updates are deployed at individual workstations, and antivirus protection is constantly monitored. Supervise the data back-up system in line with the back-up policy. Train users in the correct use of IT resources and on IT security rules. Maintain computers and conduct daily/monthly checks to ensure maintenance tasks have been executed.
3. Helpdesk Management and Technical Support to Users
Resolve everyday user problems; track daily tickets and close them on time. Provide users with software support for file sharing, email and related tools. Suggest IT resources that could be implemented to improve user work efficiency in line with Action Against Hunger standards. Check that network equipment is operating correctly. Report problems encountered and solutions implemented.
4. Telecommunication Resources and IT Environment
Ensure the base’s means of communication (broadband internet, VHF/HF radio and satellite communication) are operating correctly. Monitor base telecommunication devices by performing regular tests on their usage. Monitor communication costs by putting a log sheet in place.
5. Equipment Management
Monitor, modify and update the ICT equipment list. Work with the Logistics team to reconcile the ICT equipment list with the master equipment list. Ensure equipment is properly tagged according to Action Against Hunger standards. Support regular physical inventory checks.
6. Reporting and Documentation
Capture data and procedures related to the use of IT resources and networks and communicate this information to line manager. Provide monthly ICT and equipment reports, and any other requested reports, to ICT, Logistics and relevant management structures. Support the development of yearly budgets and costing to ensure needed equipment and software procurements are captured.
7. Other duties as required You will perform any other duty assigned by line manager. III. Supervisory Responsibilities None.
IV. Fiscal Responsibility None.
V. Physical Demands
While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with interruptions. To travel to the field, the employee must attest to a level of physical fitness capable of enduring physically difficult, highly stressful situations which may include the necessity to walk long distances, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
VI. Working Conditions, Travel and Environment
The duties of the job require regular job attendance of at least five days per week. Must be available to work outside normal office hours or on weekends as required by contact with the missions, mission security, or other obligations. Must be able to travel as required for standard domestic and international business travel as well as to the missions if appropriate. Based on office needs, time spent on field trips is expected to be at least a quarter of working time. While visiting the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well as infectious diseases.
VII. Gender Equality Commitments
Foster an environment that reinforces values of people of all genders equal access to information. Provide a work environment where people of all genders must be evaluated and promoted based on their skills and performance. Value and respect in all cultures.
Commitment to Safeguarding and Code of ConductAction Against Hunger is committed to ensuring that all individuals we come into contact with are treated with dignity, respect and in accordance with the principle of do no harm. We have zero tolerance for sexual exploitation and abuse, child abuse, modern slavery/trafficking in persons, discrimination, harassment, or other forms of misconduct. All staff members are expected to uphold the organization's Safeguarding Commitments, Code of Conduct and relevant policies, and to always conduct themselves professionally and ethically. Candidates may be subject to safeguarding screening and reference checks as part of the recruitment process. All staff members are required to complete mandatory safeguarding training and to promptly report any safeguarding concerns or suspected misconduct through established reporting channels.
IX. Required Qualifications
Bachelor's degree (BSc) in Information Technology, Computer Science, Information Systems or another relevant field from a recognized institution.
X. Required Skills & Experience
At least 1–3 years' experience in ICT support or administration, preferably in a humanitarian context. Hands-on experience setting up small to large networks and deploying and configuring network firewalls and devices; good knowledge of networks and wireless technologies. Good knowledge of IT troubleshooting and maintenance, including troubleshooting software-related requests. Good general knowledge of IT, mechanics, and radio and satellite communications. Ability to work under pressure while multi-tasking; results-driven, with demonstrable problem-solving and decision-making skills. Good team player, able to organize, train and motivate users in a multicultural team; excellent written and verbal communication skills. Good knowledge of the Windows operating environment, Microsoft Office and Microsoft 365. Fluent in English (professional level required). A driving license is an added advantage.
