The posting
Who We Are:
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
About the Role:
Lead One of Marina del Rey’s Premier Luxury Residential Communities
Action Property Management is seeking an accomplished General Manager to lead the day-to-day operations and long-term success of Azzurra, a premier luxury high-rise residential community in Marina del Rey.
This is a high-profile leadership opportunity for a seasoned professional with 8–10+ years of HOA/high-rise property management experience, strong business and financial acumen, operational expertise, and a luxury hospitality mindset.
The General Manager serves as the trusted advisor to the Board of Directors, senior leader of the onsite team, and a key ambassador to residents. This role oversees $7M+ operating and reserve budgets, capital projects, vendor partnerships, building operations, and complex community matters while ensuring an exceptional resident experience.
We are looking for a strategic, polished, people-focused leader who can balance financial stewardship, operational excellence, Board relations, luxury service, and team development.
What We're Looking For
- 8–10+ years of progressive HOA/high-rise residential property management experience strongly preferred.
- Experience managing a large, complex, luxury residential community.
- Strong understanding of budgets, financial reporting, reserves, forecasting, contracts, and cost controls.
- Experience managing $7M+ operating and reserve budgets preferred.
- Luxury hotel, resort, private club, or other high-touch service experience strongly preferred.
- Understanding of service standards, discretion, responsiveness, and creating an exceptional resident experience.
- Proven success recruiting, coaching, mentoring, and developing high-performing teams.
- Ability to create accountability while building trust and engagement.
- Polished communication and presentation skills.
- Ability to effectively partner with Board members, homeowners, executives, attorneys, consultants, vendors, and onsite teams.
- Strong emotional intelligence, judgment, problem-solving, and conflict-resolution skills.
Key Responsibilities
- Serve as the Board of Directors' primary advisor and strategic partner.
- Provide thoughtful recommendations and sound judgment on operational, financial, capital, and community matters.
- Prepare and present management reports, budgets, financial information, and strategic recommendations.
- Attend evening Board meetings and special events as needed.
- Build trusted relationships with Board members, homeowners, residents, vendors, and community partners.
- Oversee daily building operations, resident services, amenities, facilities, and onsite staff.
- Maintain high standards of luxury service and operational excellence.
- Address complex homeowner concerns with professionalism, discretion, and sound judgment.
- Identify opportunities to improve resident experience, efficiency, and overall property performance.
- Lead, coach, mentor, and develop a high-performing onsite team.
- Establish clear expectations, accountability, and performance standards.
- Build a collaborative culture focused on service excellence and continuous improvement.
- Identify and develop emerging leaders and talent.
- Oversee $7M+ operating and reserve budgets.
- Partner with the Board on budgeting, forecasting, reserve funding, and long-term financial planning.
- Monitor financial performance, expenses, and cost controls.
- Translate financial information into clear business recommendations.
- Oversee major capital improvements, repairs, preventative maintenance, and long-term building planning.
- Manage projects, vendors, consultants, budgets, and timelines.
- Coordinate responses to HOA litigation, construction/structural defect matters, insurance issues, and other complex technical or legal challenges.
- Identify operational risks and develop proactive mitigation strategies.
- Negotiate and oversee vendor contracts and service relationships.
- Monitor vendor performance, quality, responsiveness, and cost effectiveness.
- Ensure vendors meet established service standards and contractual obligations.
Required Skills /Abilities
- 8–10+ years of HOA/high-rise property management experience preferred.
- Experience with luxury residential or similarly complex properties.
- Experience with capital projects, building operations, vendor management, and long-term planning.
- Experience working with Boards of Directors and sophisticated resident populations.
- HOA litigation, construction defects, or structural issue experience preferred.
- Bachelor's degree preferred.
- CMCA required; PCAM preferred.
- Proficiency with property management software and Microsoft Office.
- Ability to attend evening Board meetings and special events as needed.
Education / Certification
- Minimum of a high school diploma or equivalent. Bachelor’s degree preferred.
- CMCA certification preferred or the ability to obtain within 6 months of employment.
Why Join Action
- Industry-leading training and professional development
- Strong leadership support and a collaborative environment
- Opportunity to manage one of the premier luxury communities in Los Angeles
- Competitive compensation and comprehensive benefits
- Award-winning company culture—2025 Great Place to Work Certified
