Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

Technical Support Engineer - Platform

Acumatica25 open roles

Where
Colombo, WP, Sri Lanka
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineer - PlatformAcumatica · Colombo, WP, Sri Lanka

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Acumatica's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Acumatica postings stay open a median of 31 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 9 days ago

Acumatica median: 31 days open

The posting

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Job Description

  • Provide second level direct support to partners and customers, responding promptly to inquiries within established Service Level Agreement objectives
  • Maintain and develop proficiency with Acumatica's product suite
  • Troubleshoot and analyze application-related issues and resolve them over email and web meetings
  • Establish and maintain positive, professional relationships with clients and partners
  • Analyze the customer's business and technical requirements and deliver appropriate solutions
  • Provide continuing education to clients on how to use Acumatica products effectively in their businesses
  • Manage client technical service requests, ensure timely resolution of customer issues, and escalate when necessary, so that clients receive responses within contractual service level response times
  • Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate
  • Using the Acumatica CRM application, reproduce and document client inquiries and reported problems, and provide feedback to Acumatica's Engineering, R&D, and Professional Services & Consulting teams
  • Share best practices with team members to improve the quality and efficiency of client support
  • Participate in individual or team projects, as needed, to expand client support offerings
  • Collaborate with cross-functional team members on customer issues, resolutions, and best practices

Qualifications

  • 1+ years of experience at an ERP company (preferably SaaS-based)
  • Working knowledge of SQL servers (SQL, DDL, indexes, performance)
  • Exposure to OData, Active Directory, AWS, PowerShell and Kibana
  • Basic knowledge of ERP and accounting functionality
  • Understanding of accounting principles and business practices
  • College degree in Information Technology, Engineering, Computer Science, Accounting or Finance, or equivalent practical experience
  • Experience in account management, or in service and support
  • Experience troubleshooting business software products
  • Ability to deliver quality service remotely and to communicate complicated concepts in a concise and articulate way
  • Strong verbal and written communication skills
  • Detail oriented, with strong multi-tasking and prioritization skills
  • Good interpersonal and organizational skills
  • Must work well in a team environment and present a professional demeanor
  • Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
  • Strong computer skills (Word, Excel, PowerPoint, Outlook)
  • Knowledge of customer service principles and practices is a plus
  • Basic experience writing SQL scripts, and comfortable working with MS SQL databases to troubleshoot data-related issues

Additional Information

  • Industry competitive salary
  • Comprehensive Health & Life insurances
  • Hybrid working
  • Office lunch
  • Exposure to working with distributed global teams
  • Paid paternity leave

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Acumatica's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Acumatica's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Acumatica's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.