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Open nowPosted 360 days ago

VOIP Support Specialist - Remote

Adit27 open roles

Where
Ahmedabad
Work mode
Remote
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Your applicationOpen nowVOIP Support Specialist - RemoteAdit · Ahmedabad

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Adit postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 360 days ago

Adit median: 1 days open

The posting

Responsibilities:

Provide Exceptional Customer Support:

Interact with US-based clients to deliver high-quality support for Voice over Internet Protocol (VOIP) services.

Address client queries, concerns, and technical issues via phone and other communication channels.

Ticketing Tools Management:

Utilize ticketing tools to log, track, and resolve customer issues efficiently.

Ensure accurate and detailed documentation of customer interactions and issue resolutions.

SaaS-Based Product Expertise:

Demonstrate expertise in SaaS-based products, particularly in the realm of Voice over IP.

Troubleshoot and resolve technical issues related to the SaaS platform.

Technical Proficiency:

Possess a strong technical background to understand and troubleshoot complex VOIP and network-related problems.

Collaborate with internal teams for issue resolution and escalation when necessary.

Communication Skills:

Exhibit excellent verbal and written communication skills.

Communicate technical information in a clear and understandable manner to clients with varying levels of technical expertise.

Customer Education:

Educate clients on product features, best practices, and troubleshooting techniques.

Provide guidance on optimizing the use of VOIP services.

Collaboration:

Work closely with cross-functional teams, including development and engineering, to resolve escalated issues and contribute to product improvement.

Customer Education:

Educate clients on product features, best practices, and troubleshooting techniques.

Provide guidance on optimizing the use of VOIP services.

Collaboration:

Work closely with cross-functional teams, including development and engineering, to resolve escalated issues and contribute to product improvement.

Qualifications:

  • Proven experience in a VOIP support role, preferably with US clients.
  • Bachelor’s degree in a Technical field or equivalent work experience.
  • Should be proficient in using ticketing tools for issue tracking and resolution.
  • In-depth knowledge of VOIP technologies and SaaS-based products.
  • Excellent verbal and written communication skills in English.
  • Willingness to work night shifts to support US-based clients.
  • Strong problem-solving skills with the ability to troubleshoot and diagnose technical issues.
  • Ability to adapt to a dynamic and fast-paced work environment

Why Adit?

► We trust our people and offer completely remote opportunities.

► Flexible work schedules for better work-life balance.

► Group of 700+ Agile, Smart and Dynamic IT Professionals.

► Supportive and collaborative work environment.

► 5 days working company (Monday - Friday). All weekends are Off!

► Great working and learning environment

► Company Sponsored Insurance!

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