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Open nowFirst seen 44 hours ago

Salesforce Tech Architect

ADV TECHMINDS509 open roles

Where
Gurugram, Haryana, India
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Your applicationOpen nowSalesforce Tech ArchitectADV TECHMINDS · Gurugram, Haryana, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADV TECHMINDS's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 44 hours ago

The posting

Job Description:

We are looking for a seasoned professional who has successfully led contact center telephony

transitions. The ideal candidate should have strong expertise in the Genesys Cloud Telephony

platform and must have led at least two end-to-end contact center telephony transition projects.

The role requires a solid understanding of contact center architecture, integration strategies, and

hands-on experience in managing large-scale telephony migrations.

Key Responsibilities:

Lead the planning and execution of full-cycle contact center telephony transition projects.

Work closely with stakeholders to understand current state, define future state, and design a

robust migration roadmap.

Provide technical leadership and architectural guidance on the Genesys Cloud Telephony

platform.

Oversee integration efforts between telephony systems and CRM/other enterprise applications.

Ensure smooth transition with minimal business disruption by coordinating across internal and

external teams.

Identify risks, propose mitigation strategies, and ensure adherence to project timelines.

Collaborate with internal IT, operations, and client stakeholders to ensure successful delivery.

Stay updated on emerging trends in contact center technologies and recommend best practices.

Qualifications:

Minimum 5 years of experience in contact center architecture and telephony solutions.

Proven experience in leading at least 2 full-cycle contact center telephony transitions.

Strong hands-on expertise with Genesys Cloud Telephony platform is a must.

Good understanding of telephony systems, cloud technologies, and integration frameworks.

Excellent communication, leadership, and stakeholder management skills.

Ability to work in a hybrid setup and manage distributed teams.

Interview Structure:

Internal: 2 Rounds (KPMG)

External Client: 3 Rounds

Candidates Availability: Immediate

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  4. Every reply, sorted

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