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Open nowPosted 68 days ago

Customer Growth & Success Manager im Online-Marketing (m/w/d)

advidera-gmbh-co-kg1 open role

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Growth & Success Manager im Online-Marketing (m/w/d)advidera-gmbh-co-kg · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on advidera-gmbh-co-kg's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 68 days ago

The posting

Ihre Aufgaben

Deine Aufgaben

  • Aktives Erwartungs- und Projektmanagement: Du erstellst klare Zeitpläne und Meilensteine für Kundenprojekte und überwachst deren Einhaltung.
  • Strukturierte Kommunikation: Du organisierst und leitest wichtige Kunden-Meetings (z.B. Kick-offs, Jour fixes, Quartals-Reviews) und sorgst für eine saubere Vor- und Nachbereitung.
  • Support für das operative Team: Du fungierst als Brückenbauer zwischen Kunde und Operations. Du sorgst dafür, dass das Team in Ruhe arbeiten kann, während du den Kunden transparent über Fortschritte auf dem Laufenden hältst.
  • Proaktives Krisenmanagement: Wenn es mal hakt, bewahrst du einen kühlen Kopf. Du erkennst Unzufriedenheit frühzeitig, moderierst bei Problemen und entwickelst gemeinsam mit dem Team Lösungsstrategien, bevor das Kind in den Brunnen fällt.
  • Kundenbindung (Retention): Du identifizierst Upselling-Potenziale, holst aktiv Feedback ein (z.B. NPS) und entwickelst Maßnahmen, um die Lebensdauer (Customer Lifetime) unserer Kunden zu verlängern.

Ihr Profil

Dein Profil

  • Erfahrung: Du bringst Berufserfahrung im Projektmanagement, Customer Success Management, Account Management oder in einer ähnlichen kundennahen Rolle mit. Gegebenenfalls sind Erfahrungen im Bereich Online-Marketing vorhanden.
  • Strukturiertheit: Du liebst Ordnung, Pläne und Meilensteine. Projektmanagement-Tools wie Asana sind dein zweites Zuhause.
  • Kommunikationstalent: Du hast ein hervorragendes Gespür für Menschen, bist empathisch, kannst aber auch klare Grenzen setzen und Erwartungen managen.
  • Lösungsorientierung: Du denkst nicht in Problemen, sondern in Lösungen. Krisensituationen begegnest du mit Diplomatie und einem kühlen Kopf.
  • Teamplayer-Mentalität: Du arbeitest gerne Hand in Hand mit Experten und verstehst dich als Enabler für das operative Team.
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