The posting
At SmartSenders.ai, we are committed to excellence in communication technology, transforming the way businesses connect with their audiences through innovation and integrity. We are a young and dynamic team, fostering an environment of creativity, collaboration, and professional growth.
We seek a data-driven strategiest to lead and optimize our SMS campaigns. The ideal candidate will collaborate closely with cross-functional teams to develop personalized, impactful SMS marketing strategies that align with our broader marketing goals.
Key Responsibilities:
SMS Campaign Management:
- Develop and implement SMS marketing strategies to drive customer engagement and retention.
- Manage high-volume SMS campaigns that align with CRM marketing objectives.
- Utilize customer data and segmentation to craft personalized and relevant SMS content.
- Oversee the proper use of shortcodes and longcodes, ensuring compliance with regulatory guidelines and audience targeting best practices.
Data Analysis & Optimization:
- Monitor and analyze SMS campaign performance, tracking key metrics such as click-through rates, engagement, and conversions.
- Conduct A/B testing to optimize messaging, timing, and segmentation for maximum effectiveness.
- Work closely with analytics and marketing teams to integrate SMS insights into broader CRM reporting and KPIs.
Cross-Channel Coordination:
- Partner with the Email Marketing Manager and other team members to develop cohesive, multi-channel campaigns.
- Identify opportunities to integrate SMS into customer journey flows to enhance engagement and boost Customer Lifetime Value (LTV).
Compliance & Best Practices:
- Ensure SMS campaigns comply with industry regulations (e.g., TCPA, GDPR) and best practices.
- Manage the acquisition and maintenance of shortcodes and longcodes, ensuring regulatory adherence.
- Stay updated on industry trends and competitor strategies to keep SMS marketing innovative and compliant.
Requirements:
- 3+ years of experience in SMS marketing (U.S. market experience is mandatory).
- Strong analytical skills with a data-driven approach to decision-making; proficiency in Excel.
- Familiarity with SMS marketing platforms and customer segmentation strategies.
- Hands-on experience managing shortcodes and longcodes, including knowledge of regulatory requirements and best practices.
- Understanding of customer journey planning and A/B testing methodologies.
- Excellent project management and communication skills with cross-functional collaboration experience.



