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Open nowPosted 602 days ago

Junior Customer Success Specialist

AEIR9 open roles

Pay
$25,000 – $33,000 a yearly
Where
Uxbridge, United Kingdom
Work mode
On site
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Your applicationOpen nowJunior Customer Success SpecialistAEIR · Uxbridge, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AEIR's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 602 days ago

The posting

Position Overview:

We are seeking an enthusiastic and detail-oriented Graduate Customer Success Specialist to

join our dynamic team at Clicks. As a Customer Success Specialist, you will play a crucial role in ensuring

our customers have an exceptional experience with our products. This role offers a unique opportunity to

grow your skills in a thriving tech startup environment, working across a global team you will engage

closely with different areas of the business and learning advanced customer service systems.

Key Responsibilities:

● Multi-Channel Customer Support: Communicate professionally to customer enquires, providing

solutions and support for a range of subjects. Achieving set SLAs for each channel: Live Chat,

Email, Social Media DMs and Comments. Be the voice of the brand.

● Managing communication with 3PL partners: Addressing shipping-related inquiries, including

customs requirements, invalid shipping details, and providing shipping forecasts.

● Inventory Management: Perform daily updates of stock and inventory, ensuring accurate

records and availability of products.

● Returns Handling: Manage the process of returned items, including coordination with customers

and updating inventory status.

● Order Tracking: Monitor and check order statuses through Shopify, ensuring timely processing

and delivery of customer orders.

What You'll Learn:

● Advanced Order Management Skills: Gain in-depth knowledge and expertise in using e

Commerce and Shopify for order management and inventory tracking.

● Stock Organisation: Develop skills in efficient stock organisation and management techniques.

● Business Insight: Acquire insights into the operations of a successful tech startup,

understanding the interplay between various business functions.

● Customer Service Systems: Learn to use advanced customer service platforms such as

Zendesk to manage and enhance customer interactions.

● Logistics Coordination: Develop a strong understanding of logistics operations, including

coordinating shipments, managing tracking systems, and optimizing delivery timelines.

Qualifications:

● Graduate level with no more than 2-3 industry experience

● Excellent written and verbal communication skills.

● Online and Community awareness

● Strong organisational skills with attention to detail.

● Ability to work independently and as part of a team.

● Familiarity with Shopify and/or Zendesk is a plus.

● Experience in customer service or community management is preferred.

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