Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 44 days ago

Experience Lead, TEB

Aero10 open roles

Pay
$72,930 a year
Where
Teterboro, NJ
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowExperience Lead, TEBAero · Teterboro, NJ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Aero's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Aero postings stay open a median of 13 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 44 days ago

Aero median: 13 days open

The posting

ABOUT AERO

Aero is on a mission to redefine air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights from private terminals offer our guests the comfort of low-contact travel and the effortlessness of flying private. From our custom jets to our dedicated Host and Concierge teams, everything that we do is personalized for our guests.

At Aero, we are on this journey together. We turn off the lights, spend carefully, and welcome everyone like guests in our own home. We share ideas big and small to make Aero better. We take pride in a job well done and in the company that we are building together. Aero is ours.

ABOUT THIS ROLE

As an Experience Lead at Aero, you are the face of our Guests’ journey, delivering an exceptional end-to-end experience both in our lounges and onboard our aircraft. Serving all departures and arrivals at our TEB base, this role spans two core areas: on-ground (Lounge) and in-flight (Cabin).You are responsible for ensuring a safe, seamless, and extraordinary experience. This begins with arrival at our lounge and continues through landing at the final destination, with meticulous attention to detail across both scheduled and charter flights. This includes preparing the lounge and cabin, warmly welcoming Guests, and delivering personalized service throughout the journey. Experience Leads communicate with poise and confidence, thoughtfully handling Guest requests and concerns while maintaining Aero’s luxury service standards.

RESPONSIBILITIES

  • Serve as a cabin host onboard, representing Aero and delivering a premium guest experience on all scheduled and charter flights operating in and out of the TEB base.
  • Serve as a lounge host, welcoming guests into our lounge, handling (collection, tagging, weighing) guest luggage, using our check-in system, and coordinating with FBO personnel to ensure an on-time departure
  • Ensure guest safety, comfort, and service excellence throughout the entire journey, from lounge arrival through inflight service and disembarkation.
  • Welcome guests in the lounge and onboard the aircraft; provide warm, attentive, and professional inflight hospitality, including streamlined food and beverage service.
  • Prepare the aircraft cabin prior to departure, ensuring cleanliness, proper setup, and stocking of all onboard supplies; assist with post-flight cabin reset and offloading.
  • Communicate clearly, calmly, and confidently with guests, including handling guest concerns or complaints with professionalism and empathy.
  • Work closely with pilots, ground operations, airport partners, and the Experience Team to support on-time departures, smooth arrivals, and safe operations.
  • Follow all company policies, safety procedures, and regulatory requirements, including the Experience Policy, Service Playbook, and Twelve-Five Standard Security Program (TFSSP).
  • Maintain required certifications and complete all mandatory training, including emergency procedures, security coordination, and service training.
  • Be knowledgeable in all aspects of the Aero guest experience, including menus, inflight offerings, service partners, schedules, and onboard technology systems.
  • Collect and share guest feedback to help improve service, operations, and the overall inflight experience.
  • Create memorable, personalized moments for guests by building rapport and participating in Aero’s Daymaker program.
  • Perform additional duties as assigned in support of flight operations and guest experience.
  • Other duties as assigned.

JOB REQUIREMENTS

  • Experience working in a luxury hospitality/guest experience environment.
  • Excellent verbal and written English communication skills.
  • Optimism and collaboration: you are always eager to lend a helping hand; you bring a calm yet confident energy, especially in high-pressure situations; you believe your success comes by making others successful.
  • Must have a flexible work schedule, and be willing to work outside of 9-5 hours including nights, weekends and holidays. A rotating schedule of base, jet, and reserve duty may apply. Schedule based on 12 days off per month.
  • Must be willing to fly
  • Must be able to report to the station base as assigned within 120 minutes.
  • Must be able to work on your feet for extended periods of time.
  • Fast-paced movement may be required.
  • Must be able to move, pull, carry or lift up to 100lbs.
  • Occasionally kneel, bend, carry, and assist around the jets.
  • U.S Citizen, or have the legal right to live and work in the United States.
  • Must be a minimum of 21 years of age.
  • Be able to operate to foreign countries, and meet foreign country requirements to meet the needs of the company route structure.
  • As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to DOT pre-employment testing and random drug testing throughout employment for the following drugs and their metabolites.

BENEFITS AND PAY

  • Pay Range: $72,930 base salary / per year - exact compensation may vary based on skills, experience, and location
  • Time Off: vacation, sick, bereavement, and holiday
  • Benefits: medical, dental, vision, life, disability, 401k, health FSA, dependent care FSA
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Aero's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Aero's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Aero's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.