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Open nowPosted 29 hours ago

Trainer / System Setup Specialist

affideagroup4 open roles

Where
Remote job, Remote
Work mode
Remote
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Your applicationOpen nowTrainer / System Setup Specialistaffideagroup · Remote job, Remote

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 29 hours ago

The posting

The Trainer / System Setup Specialist combines end-user training with the controlled setup and configuration of Digital Services systems. The role ensures that systems are correctly prepared for each country and clinic, that users receive effective role-based training, and that training and configuration activities are aligned with project plans, go-live readiness and agreed operational processes. The position is primarily remote but requires regular travel to Affidea clinics for discovery, configuration validation, training, go-live and hypercare support.

  • Create and maintain project-specific training strategies and detailed training plans covering audiences, learning objectives, delivery method, schedule, locations, trainers, environments, attendance and completion tracking.
  • Conduct training-needs analysis with Business Owners, Project Managers, subject-matter experts, country teams and clinic representatives.
  • Develop, review and maintain role-based training materials, including presentations, facilitator guides, user guides, quick-reference guides, exercises, knowledge checks, videos and supporting knowledge articles.
  • Deliver engaging virtual and classroom-based training to clinical, administrative, operational and support users across Affidea countries and clinics.
  • Adapt training content and delivery to local workflows, language needs, user roles, system configuration and site readiness, while maintaining agreed group standards.
  • Coordinate clinic-level training logistics, including participant lists, rooms, equipment, access, training environments, timetables and local communications.
  • Evaluate training effectiveness through attendance, completion, learner feedback, knowledge checks and post-training support needs, and implement improvements where required.
  • Provide train-the-trainer sessions and support local trainers, super users or change agents so knowledge can be sustained after implementation.
  • Perform approved system setup and configuration using documented requirements, configuration workbooks, standard templates and controlled procedures.
  • Configure agreed system parameters, organisational structures, locations, user roles, permissions, workflows, reference data, templates and other supported settings within the boundaries of the role.
  • Validate configuration with Business Owners, subject-matter experts and technical teams, ensuring that setup reflects approved requirements and local operating processes.
  • Maintain accurate configuration records, decision logs, version history and evidence of review and approval.
  • Support configuration testing, user acceptance testing and regression testing; record results, raise defects and coordinate resolution with the appropriate technical team.
  • Ensure that system access, test data and training environments are prepared before training and go-live activity, escalating gaps or risks promptly.
  • Support clinic readiness, go-live and hypercare through on-site floorwalking, user coaching, issue triage, feedback capture and escalation.
  • Distinguish training, configuration, process and technical incidents, and route issues to the appropriate owner while maintaining clear follow-up.
  • Work closely with the Project Manager, Change Manager, Business Owner, product teams, vendors and clinic stakeholders to align configuration, training and deployment milestones.
  • Follow information-governance, data-protection, clinical-safety, access-control and change-control requirements when configuring systems or handling operational information.
  • Capture lessons learned and reusable assets to improve future training, system setup and deployment approaches.
  • Bachelor’s degree or equivalent professional experience in training, healthcare operations, digital systems, business applications, informatics, IT or a related field.
  • Training, instructional design, learning and development, application support or system administration qualifications are desirable.
  • Fluent professional English; additional Affidea market languages are an advantage.
  • Full ability to travel internationally and to Affidea clinics as required by project deployment plans.
  • Practical experience delivering end-user training for digital systems or business applications, through virtual and face-to-face formats.
  • Experience creating structured training plans and high-quality learning materials for different user groups.
  • Experience setting up or configuring enterprise applications using controlled processes, predefined options or administration tools.
  • Experience supporting system testing, user acceptance testing, implementation, go-live or hypercare.
  • Experience working with project teams, Business Owners, technical specialists, vendors and operational users in a multi-site environment.
  • Healthcare or another regulated environment is strongly preferred.
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