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Open nowFirst seen 10 hours ago

Trainer (SM Sta. Rosa Laguna)

Afni, Inc.60 open roles

Where
Santa Rosa, PH-40, PHL
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Your applicationOpen nowTrainer (SM Sta. Rosa Laguna)Afni, Inc. · Santa Rosa, PH-40, PHL
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The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: first seen 10 hours ago

The posting

Position Purpose

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.
  • Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
  • During instruction, provide and manage an environment that fosters trust, learning, and performance.
  • Plan and prepare for instruction, making sure that appropriate instructional methods and materials are used for specific mode of learning.
  • Assess student learning and performance using evaluation models and tools appropriate for the environment.
  • Mentor and coach apprentice instructors, train newly assigned instructors, and coordinate training activities including operation, quality, and HR presentations.

Skills/Qualifications:

  • Minimum 1-year work experience of the same nature and/or title in a BPO setting
  • Amenable to work on site in SM City Sta. Rosa
  • Amenable to work on a graveyard shift/shifting schedule
  • Excellent skill in verbal and written communication to analyze, interpret, and address training needs
  • Knowledge of PC applications such as MS Office, Tableau, etc.
  • Ability to work in a dynamic and time-critical environment
  • Ability to be flexible and quickly adapt to changing business needs and processes
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