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Open nowPosted 6 hours agoWe saw it 78 min after it went up

Sales Quality & Process Coordinator | Fully Remote | East & Southern Africa

African Safari Group

Where
Cape Town, Western Cape, South Africa
Work mode
Remote
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Your applicationOpen nowSales Quality & Process Coordinator | Fully Remote | East & Southern AfricaAfrican Safari Group · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on African Safari Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

The posting

We are a premier safari travel company dedicated to curating exceptional bespoke experiences for our global clientele. To maintain the highest levels of service and operational excellence, we are hiring a Sales Quality & Process Coordinator to oversee quality assurance, process compliance, and day-to-day sales operations support.

This role is pivotal in ensuring our sales consultants deliver accurate, high-quality quotes and confirmed bookings while adhering strictly to our internal standards and procedures.

Key Responsibilities

Quality Assurance & Process Compliance

  • Review consultants’ quotes for accuracy, destination expertise, and alignment with company quality standards.
  • Audit confirmed bookings to ensure procedures are properly followed and documentation is complete.
  • Ensure consultants consistently follow the company’s defined sales process and correctly utilize all tools, templates, and systems.
  • Listen to sales calls to assess quality, tone, engagement, and compliance with brand expectations.
  • Perform call tracking and auditing, providing feedback and identifying trends for improvement.
  • Operational Support & Best Practices
  • Guide consultants on how to send invoices, which templates to use, and what booking information is required.
  • Ensure consultants follow proper procedures when confirming bookings with suppliers, including best practices for accuracy and timelines.
  • Act as a point of contact for escalation procedures when issues arise during the sales or confirmation process.
  • Work closely with the finance and operations teams to streamline the handover process from sales to post-sale support.
  • Be the bridge between sales performance and operational excellence, ensuring cohesion between teams and consistent delivery across the client journey.

Requirements

Soft Skills & Attributes

  • Strong enforcer of standards while remaining approachable and respectful.
  • Conflict management skills to navigate pushback, miscommunication, or non-compliance constructively.
  • Coaching mindset with the ability to guide consultants without micromanaging.
  • Diplomatic communicator who can deliver feedback clearly and positively.
  • Detail-oriented, analytical, and process-driven, with a passion for getting things right.
  • Ability to work collaboratively across departments and build trust among diverse teams.
  • Naturally assertive with the tact to enforce compliance while supporting team morale.

Requirements

  • Proven experience in quality assurance, operations coordination, or sales support in the travel or hospitality industry.
  • Strong attention to detail and familiarity with quoting and booking systems.
  • Excellent communication and interpersonal skills for providing constructive feedback.
  • Process-driven mindset with the ability to enforce compliance and uphold standards.
  • Experience working with CRMs, booking platforms, and sales call recording tools.
  • Knowledge of safari travel and African destinations is highly advantageous.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on African Safari Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    African Safari Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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