The posting
Job Description
Job Overview
We are looking for hard-working, highly motivated delivery drivers to continue to uphold our commitment to outstanding customer experiences. In this role, you will interact with new customers daily, providing a professional, white-glove delivery service, which includes delivery, assembly, disassembly, and removal of furniture from customers’ homes.
You'll also educate customers on product usage and clearly communicate company policies and procedures. This is a physically demanding yet highly rewarding position that plays a vital role at AFW!
Job Responsibilities & Duties
- Serve as a professional and courteous representative of American Furniture Warehouse, demonstrating honesty, integrity, and exceptional customer service at all times.
- Drive a company delivery box truck on assigned delivery route.
- Use company-provided technology platforms such as Dispatch Track and iPads to manage deliveries and track progress.
- Assemble and disassemble furniture with precision and care, using appropriate tools to ensure product quality and customer satisfaction.
- Load and unload merchandise safely and efficiently from delivery vehicles and warehouse equipment, including forklifts, reach lifts, and pallet jacks.
- Work as a team to lift and transport merchandise weighing up to 250 lbs., both in the warehouse and in customer homes.
- Communicate professionally and effectively with customers, team members, and supervisors, including explaining product features and company policies.
- Demonstrate the ability to work independently, manage tasks with minimal supervision, and show strong personal initiative.
- Perform physically demanding tasks in a fast-paced, high-volume environment for extended periods.
- Maintain excellent time management and organizational skills throughout each shift.
- Collaborate cross-functionally with multiple departments to improve operational efficiency and exceed customer expectations.
- Follow all company safety protocols, contributing to a consistently safe work environment.
- Accurately read and verify invoices and UPC labels to ensure correct merchandise is prepared for delivery.
- Conduct thorough pre-delivery inspections and inventory checks to confirm order accuracy and condition of merchandise.
- Present a neat, clean, and professional appearance in accordance with company standards.
- Be available to work a flexible schedule, including various shifts, holidays, and weekends as required.
- Participate in all required company-provided training programs, which are fully paid for by AFW.
Job Requirements
- Delivery drivers must be honest and caring. You are ambassadors of the brand!
- Have and maintain a clean Motor Vehicle Record with 2 or less moving violations within the past 3 years.
- Obtain and maintain a D.O.T Physical card. (We pay for this)
- Must own your own hand tools. (We help with that, too)
- Work closely and collaborate with a partner to perform deliveries.
- Must be able to learn, understand, and apply new technologies, including Dispatch Track and iPad.
Education & Experience
High school diploma or GED is preferred.; equivalent combination of education and experience accepted in lieu of diploma.
Compensation Package
- Pay Rate: Starting at $25/per hour during training and then commissioned based after training. Average drivers make $75,000-$100,000 per year! First-year drivers average $30.59-41.65 per hour!
- At AFW we offer great perks: weekly pay, sick and vacation pay, benefits package (medical, dental, vision), 401k matching, and more!
Physical Requirements
- Requires the ability to maneuver in confined and at times congested areas.
- Ability to drive a company box truck.
- Able to work in various weather conditions. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
- Able to work in variable environments with different lighting, loud exterior noise, and flooring.
- Requires the ability to stand, walk, stoop, & bend for 10 hours or more daily.
- Requires constant use of arms, hands, fingers, eyes, legs, and back.
- Requires lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and ability to handle/manipulate up to 250 lbs. frequently.
- The Delivery Driver position requires lifting, gripping, bending, kneeling, stooping, and moving merchandise 10 hours or more daily.
Additional Details
- Drivers work 5-6 days a week. It is often 6 days during busy seasons. We start early. Get in. Get out. Make customers happy. Go home.
- Assemble/disassemble furniture correctly and efficiently using a variety of tools.
- Efficiently and safely load and unload furniture to and from a delivery truck.
- Strong interpersonal skills with the ability to explain merchandise and policies to customers.
- Ability to team lift merchandise off and on a box truck and in and out of a customer’s home.
- Work in a physically demanding, fast pace environment for an extended period of time.
- Able to communicate effectively with team members, supervisors, and customers.
- Be able to work independently with little supervision.
- Partner with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.
A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.
Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!
Pay Grade C: $17.71-32.89
