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Open nowFirst seen 4 days ago

Application Support

Agensi Pekerjaan Penta Consultancy Sdn. Bhd101 open roles

Where
Kuala Lumpur, Malaysia
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Your applicationOpen nowApplication SupportAgensi Pekerjaan Penta Consultancy Sdn. Bhd · Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Agensi Pekerjaan Penta Consultancy Sdn. Bhd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Responsibilities:

  • Ability to keep customer at the forefront of all requests and advocate for the Customers needs at all times
  • Advocate for Customer Success Own and track tickets within SLAs
  • Identify, resolve or manage the resolution of system issues
  • Familiarity with multichannel service delivery and communications to handle service requests
  • Supports internal clients with system admin tasks and product knowledge expert advice
  • Seek more information, by asking the right questions to collect information to assist and resolve the issue
  • Communicate to all levels to ensure clients and management are informed of issue status and updates
  • Manage escalation to 2nd Line
  • Improve, manage and update Knowledgebase
  • Familiar working with automated system monitoring and applications across large networks
  • Assignments as required and relevant by management
  • Achieve the KPIs: Helpdesk Ticket Metrics, Responsiveness, SLAs

Job Requirements:

  • 2+ year of experience in a relevant customer service or technical support position
  • Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.
  • Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc.
  • Additional knowledge or background of technical skills such as databases, AWS and programming will be advantageous
  • Fluent in the English and Mandarin languages, both written and spoken
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  1. A CV for this posting

    Written against Agensi Pekerjaan Penta Consultancy Sdn. Bhd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Agensi Pekerjaan Penta Consultancy Sdn. Bhd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Agensi Pekerjaan Penta Consultancy Sdn. Bhd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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