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Open nowFirst seen 5 days ago

Customer Service

Agensi Pekerjaan Penta Consultancy Sdn. Bhd101 open roles

Where
Kuala Lumpur, Malaysia
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Your applicationOpen nowCustomer ServiceAgensi Pekerjaan Penta Consultancy Sdn. Bhd · Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Agensi Pekerjaan Penta Consultancy Sdn. Bhd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Responsibilities:

  • Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
  • Provide accurate information on products, services, and company policies.
  • Handle and resolve customer complaints while maintaining a calm and empathetic approach.
  • Follow up with customers to ensure satisfaction and address any additional concerns.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve customer issues and escalate priority cases when necessary.
  • Identify opportunities to improve customer service processes and overall customer experience.
  • Meet and exceed customer service targets and performance goals.

Job Requirements:

  • Minimum 1–2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle difficult customers and resolve conflicts professionally.
  • Proficient in Microsoft Office and customer service software.
  • Able to work in a fast-paced and dynamic environment.

Perks:

  • Competitive salary with project incentives.
  • Exposure to handling customer inquiries from diverse backgrounds and communicating across different languages and channels.
  • Modern work environment with the latest technology and tools.
  • Young, energetic, and vibrant team.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Agensi Pekerjaan Penta Consultancy Sdn. Bhd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Agensi Pekerjaan Penta Consultancy Sdn. Bhd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Agensi Pekerjaan Penta Consultancy Sdn. Bhd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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