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Open nowFirst seen 5 days ago

Incident & Problem Management Support Executive

Agensi Pekerjaan Penta Consultancy Sdn. Bhd101 open roles

Where
Kuala Lumpur, Malaysia
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Your applicationOpen nowIncident & Problem Management Support ExecutiveAgensi Pekerjaan Penta Consultancy Sdn. Bhd · Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Agensi Pekerjaan Penta Consultancy Sdn. Bhd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Responsibilities:

  • Manage incidents, problems, and service requests in accordance with ITIL processes and SLA requirements.
  • Perform troubleshooting, root cause analysis, and coordinate issue resolution with internal teams and vendors.
  • Support deployment, release, and change management activities, including risk assessment and version control.
  • Manage product backlog and translate business requirements into functional/system requirements.
  • Coordinate SIT, UAT, and ORT activities to ensure successful solution delivery.
  • Collaborate with business users, IT teams, and vendors throughout the project and product lifecycle.
  • Support small to medium-sized IT projects, including planning, tracking, reporting, and stakeholder coordination.
  • Prepare status updates, incident reports, and budget/utilization reports when required.

Job Requirements:

  • Bachelor's Degree in IT, Computer Science, or related field.
  • Minimum 3 years of experience in IT Service Delivery, Product Management, or related roles.
  • Familiar with ITIL processes, especially Incident, Problem, and Change Management.
  • Experience with ITSM tools such as ServiceNow.
  • Strong troubleshooting, analytical, and stakeholder management skills.
  • Experience in deployment coordination, backlog management, and requirement gathering.
  • Exposure to Agile environments, SIT/UAT processes, and project coordination.
  • Good communication, documentation, and follow-up skills.
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