The posting
Job Responsibilities:
- Analyze and understand business processes, and perform process identification, definition, and mapping.
- Collaborate with stakeholders to gather, analyze, and document business requirements through interviews, workshops, and research.
- Translate business needs into clear and concise user stories, use cases, and functional specifications for development teams.
- Define and develop acceptance criteria to ensure quality and readiness of application releases.
- Work closely with project teams to plan, develop, and refine features for upcoming sprints and releases.
- Ensure all user stories meet the Definition of Ready before development begins.
- Maintain and manage a prioritized product backlog of features and user stories.
- Identify opportunities for process improvements and recommend solutions to enhance business performance.
- Collaborate with cross-functional teams including Product, Development, and QA to ensure successful project delivery.
- Manage stakeholder expectations and communicate effectively to align business objectives with IT solutions.
- Support application delivery and maintenance in accordance with Service Level Agreements (SLA) and IT SDLC processes.
- Assist in resolving complex issues and contribute to continuous improvement initiatives.
Job Requirements:
- Minimum 3 years of experience in IT Business Analysis or delivering IT applications.
- Proven experience in requirements gathering, user story creation, and business process analysis.
- Strong understanding of Agile methodologies and experience working in sprint-based environments.
- Ability to define acceptance criteria and ensure quality deliverables.
- Experience in stakeholder management, including influencing and communicating across different levels.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent verbal and written communication skills in English.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Experience in the Insurance industry is highly preferred.
- Experience in project management or leading initiatives is an added advantage.



