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Open nowPosted 9 hours ago

Helpdesk Support III

Agile Defense146 open roles

Pay
$80,000 – $90,000 a year
Where
Quantico, VA
Work mode
On site
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Your applicationOpen nowHelpdesk Support IIIAgile Defense · Quantico, VA

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. Agile Defense postings stay open a median of 10 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 9 hours ago

Agile Defense median: 10 days open

The posting

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Req #: 1941

Job Title: Helpdesk Support III

Location: Quantico, VA | Onsite

Clearance Level: Top Secret, Must have clearance to start

Required Certification(s): Compliant with DoD 8570.01-M IAT level II – CCNA-Security, CySA+, GICSP, GSEC, Security+CE, or SSCP. Professional series Certification within the product groups technology scope (e.g. MCA).

Job Description

  • Provide local area network support for desktop-related issues, including software installation and service requests on both unclassified and classified networks.
  • Identify, research, and resolve technical problems related to user workstations, software, and associated equipment such as mobile phones.
  • Deliver Tier II support to end users for PC, server, or mainframe applications and hardware.
  • Support up to 100 global users of the JWICS system.
  • Monitor and respond to hardware, software, and network issues.
  • Provide support for and assist with Continuity of Operations Plans (COOP).
  • Develop and implement incident management processes, including problem recognition, research, isolation, resolution, and follow‑up, in alignment with ITIL v4 and ITSM guidelines.
  • Respond to service requests via Remedy, phone, email, and in-person technical support needs.
  • Document, track, and monitor issues to ensure timely resolution according to ITIL v4 and ITSM standards and required response times.
  • Collaborate with network services, software engineering, and application development teams to restore service and identify root causes of issues.
  • Recommend system modifications to reduce recurring user problems.
  • Coordinate with MCIA network services, software engineering, and application development teams to restore service and resolve core issues on JWICS.
  • Configure and support mobile devices, including iPhones and Samsung devices.

Qualifications

  • DoD 8570 Level II certification
  • 3 Years of Desktop Support Experience.
  • Experience with Windows 11 installation and troubleshooting.
  • Experience with imaging devices.
  • Must have an active Top Secret security clearance to start
  • ITIL Foundation (v3) or greater (desired) Microsoft Certified Desktop Administrator Associate (MCA) (desired) VMWare Certified Professional (VCP) (desired)
  • Android/iOS Mobile Device Management via Intune

Our Core Values

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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