Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Customer Onboarding Specialist

Agilysys11 open roles

Where
Las Vegas
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Onboarding SpecialistAgilysys · Las Vegas

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Agilysys's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Agilysys postings stay open a median of 37 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 2 days ago

Agilysys median: 37 days open

The posting

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com

Position Summary

We are seeking an experienced Onboarding & Implementation Specialist to lead customers through the successful adoption of our SaaS solutions. This role owns the customer launch experience from kickoff through go-live and transition to Support and Customer Success.

You will act as a trusted advisor and customer advocate—guiding discovery, configuring the system, delivering structured training, and ensuring customers achieve value quickly and confidently using proven best practices.

This is a hands-on, customer-facing role that blends implementation discipline, training excellence, and project ownership.

Why This Role Matters

This position offers meaningful ownership, direct customer impact, and the opportunity to apply time-tested onboarding and implementation practices in a modern SaaS environment. The impact of your work as Customer Onboarding Specialist will:

  • Ensure consistentl successful customer launches per quarter
  • Drive strong CSAT and NPS results
  • Customers who are confident, trained, and operationally ready at go-live

If you value process, accountability, and helping customers succeed the right way—from day one—we’d like to hear from you!

Key Responsibilities

  • Customer Implementation & Onboarding Own the end-to-end onboarding journey from kickoff to go-live. Partner with Sales and Project Coordination teams to ensure a strong implementation handoff. Lead discovery and requirements gathering (functional and technical). Configure customer accounts in alignment with documented business requirements. Coordinate and configure third-party integrations (non-technical).
  • Training & Enablement Deliver live 1:1 and group training sessions (remote and occasional onsite). Facilitate train-the-trainer and end-user training programs. Ensure customers are enabled to operate independently at go-live. Contribute to the ongoing improvement of training materials, documentation, and how-to resources
  • Project Ownership Establish and manage scope, timelines, milestones, and customer responsibilities. Lead recurring project and training sessions, tracking risks, actions, and decisions. Proactively manage risks and drive timely completion to minimize time-to-value. Ensure a smooth transition to Support and Customer Success post-launch.

Qualifications, Skills & Competencies

  • 5+ years of experience in SaaS onboarding, implementation, or customer training (B2B preferred).
  • Strong understanding of structured implementation and project management frameworks.
  • Proven ability to deliver engaging, effective training for diverse audiences.
  • Excellent written and verbal communication skills; comfortable presenting remotely and in person.
  • Strong business acumen with the ability to prioritize, multitask, and problem-solve.
  • Experience creating and maintaining training materials and documentation.
  • Bachelor’s degree in Business, Education, Hospitality, Technology, or a related field (or equivalent experience).

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

------------------------------------------------------------------------------------------------------------------------------------------------------------

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

Privacy Policy | Agilysys

EEO/AAP Employer

M/F/V/D

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Agilysys's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Agilysys's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Agilysys's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.