The posting
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know Our Team
The People Team helps Agoda attract, support, and develop talented individuals from around the world. We work together to create an inclusive, collaborative workplace and deliver a positive employee experience through onboarding, development, benefits, and everyday People support.
Our Regional Business Partners Team works closely with business leaders, People Operations, Employee Relations, and Legal/Compliance to support employees and managers. In Cairo, dependable HR operations, accurate employee records, and effective administrative controls are essential to delivering this support.
The Opportunity
We are looking for an HR Generalist to join our People Team in Cairo on a 12-month contract at Senior Analyst level, reporting to the Cairo Business Partner.
The HR Generalist is an integral part of the Cairo team and will partner with both the Cairo Business Partner as well as the rest of People team subject matter experts cross
functionally to ensure a seamless HR operational delivery of the employee life cycle from onboarding, reporting, and supporting local HR administrative compliance. You will coordinate routine employee lifecycle activities and work with colleagues across the People Team to complete tasks accurately and on time.
This role suits someone who takes ownership of execution, follows through on outstanding items, and uses data to identify gaps and practical improvements. You will manage assigned work independently within established processes, seeking guidance and escalating sensitive, complex, or non-standard matters to the Cairo Business Partner and relevant specialist teams.
In this Role, you’ll get to:
Deliver Reliable HR Operations and Employee Lifecycle Administration
- Coordinate assigned administrative activities for onboarding, employee changes, and offboarding, ensuring required documents, approvals, and system updates are completed on time.
- Maintain accurate employee information in HR systems and local personnel files/trackers, checking consistency across records and resolving discrepancies with the appropriate owners.
- Prepare routine employment letters and other HR documentation using approved templates and obtain the required review and approvals.
- Coordinate accurate and timely employee information for Payroll, Benefits, and other People teams, following agreed responsibilities and deadlines.
- Respond to routine employee and manager queries on HR processes and documentation, routing specialist or sensitive questions to the appropriate team.
- Prioritize requests and projects against agreed service expectations, maintain clear delivery plans, and communicate progress, dependencies, and next steps.
Support Local Administrative Compliance and Controls
- Support the Cairo Business Partner in maintaining HR documentation and administrative controls aligned with company policies and applicable local requirements.
- Maintain compliance checklists and calendars, and coordinate documentation for required local administrative processes, submissions, or renewals within assigned scope.
- Prepare records and supporting evidence for internal reviews, audits, and authorized external requests, coordinating review and approval before release.
- Identify missing approvals, incomplete records, overdue actions, and process exceptions; raise concerns promptly and track agreed corrective actions to completion.
- Apply guidance from the Cairo Business Partner, Legal/Compliance, and relevant People specialists when requirements or processes change.
Produce HR Reports and Improve Processes
- Prepare recurring and ad hoc reports on employee data, file completeness, lifecycle activity, outstanding requests, and compliance actions.
- Validate report inputs, investigate discrepancies, and present findings clearly, with support where needed.
- Highlight recurring documentation gaps, service delays, and data quality issues, explaining their impact and recommending practical improvements.
- Improve checklists, trackers, templates, and workflows to reduce errors, rework, and manual effort.
- Take ownership of assigned process improvement activities, coordinating stakeholders and reporting progress and outcomes.
Build Effective Stakeholder Relationships
- Build productive working relationships with employees, managers, the Cairo Business Partner, and colleagues across the People Team.
- Understand the business context relevant to your work and anticipate how operational tasks affect employees and other teams.
- Coordinate across teams to resolve dependencies, clarify ownership, and support timely delivery.
- Escalate employee relations concerns promptly to the Cairo Business Partner and Employee Relations team, and provide administrative support under their direction.
Contribute to the People Team and Agoda Culture
- Participate in team meetings, share operational updates, and contribute thoughtful suggestions and feedback.
- Support local employee engagement activities and People Team events within the scope of the role.
- Share process knowledge and provide occasional guidance to junior colleagues where appropriate.
- Proactively develop your HR knowledge and skills, seek feedback, and take on new challenges.
- Demonstrate Agoda’s values through collaboration, accountability, discretion, and inclusive employee support.
What you’ll Need to Succeed:
- A bachelor’s degree in Human Resources, Business Administration, or a related field.
- At least three years of relevant experience in HR operations, HR administration, or an HR Generalist role, including hands-on responsibility for employee records and lifecycle processes.
- Working knowledge of HR documentation and administrative compliance requirements in Egypt, with sound judgment about when to seek specialist advice.
- Strong organization and prioritization skills, with a track record of delivering accurate work within agreed deadlines.
- Excellent attention to detail and the ability to identify incomplete records, inconsistencies, and missing approvals.
- Proficiency in Excel or comparable spreadsheet tools for maintaining trackers, reconciling data, and preparing reports.
- Experience using HR information systems and maintaining confidential employee data.
- Practical problem-solving skills and the ability to translate operational data into clear findings and improvement suggestions.
- Strong interpersonal skills and the ability to communicate progress, concerns, and follow-up actions clearly.
- High standards of discretion, confidentiality, and ethics.
- Fluency in written and spoken Arabic and English.
- Flexibility and the ability to work effectively in a changing, multicultural environment.
It’s Great if you Have:
- Experience supporting HR operations in a multinational organization.
- Experience reviewing employee files, resolving documentation backlogs, or supporting HR audits.
- Experience improving HR administrative workflows, reporting, or data quality.
- Familiarity with coordinating across Payroll, Benefits, People Operations, and Employee Relations teams.
- Curiosity, a strong sense of ownership, and a collaborative approach to work.
This role is based in Cairo, Egypt, and is offered on a 12-month contract.
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Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
