The posting
Advocates for Human Potential, Inc. (AHP) is pleased to announce an opportunity for an Administrative/Operations Assistant. If you are highly organized, service-oriented, and enjoy supporting office operations while working with a collaborative and mission-driven team, this may be the position for you.
Advocates for Human Potential, Inc. (AHP) is a consulting company that provides technical assistance, research, evaluation, training, and technology solutions to improve health and human services systems so that everyone, particularly populations experiencing the greatest disadvantages, receives better care and achieves better outcomes.
We are seeking a dependable and proactive professional to provide on-site administrative and operational support for our Sudbury, Massachusetts office for two hours per weekday, ten hours per week.
Position Summary
The Administrative/Operations Assistant provides broad administrative and operational support to ensure the smooth day-to-day functioning of AHP's Sudbury office. This role serves as an important on-site resource for staff by assisting with mail management, office coordination, inventory monitoring, conference room readiness, facilities follow-up, and technology support activities.
This position works under general supervision and is expected to handle moderately complex administrative tasks while exercising sound judgment, professionalism, and attention to detail. The role requires strong communication, organizational, and customer service skills.
Responsibilities
- Manage incoming and outgoing mail, including: Legal notices Benefits-related correspondence Tax and unemployment notices Scanning and electronic distribution of mail
- Monitor and maintain office supply, kitchen, and inventory levels.
- Restock common areas and notify appropriate personnel when supplies require replenishment.
- Maintain organization and cleanliness of kitchen, breakroom, and shared office spaces.
- Coordinate conference room setup and readiness for meetings and events.
- Reorganize and restock meeting spaces following use.
- Assist with light office upkeep prior to scheduled professional cleaning services.
- Support staff with administrative requests and general office needs.
- Coordinate and assist with on-site IT activities, including: Equipment installations Hardware deployment Office technology support logistics Door access and security coordination
- Assist employees with submitting internal support requests and service tickets when appropriate.
- Monitor stock and equipment inventory and coordinate deliveries or installations.
- Follow up on facilities and maintenance requests to ensure timely resolution.
- Receive and direct visitors, vendors, and service providers.
- Schedule meetings and coordinate on-site logistics as needed.
- Prepare administrative reports, documentation, and presentation materials.
- Respond to correspondence and route requests to appropriate departments.
- Perform other administrative, operational, and office support duties as assigned.
Qualifications
Education
- High school diploma or equivalent required.
- Associate degree or relevant administrative training preferred.
Experience
- Two to four years of administrative, office coordination, operations, or customer service experience preferred.
- Experience supporting office operations in a professional environment preferred.
- Experience managing office supplies, facilities coordination, or mail distribution is highly desirable.
- Experience working with Microsoft Office applications, including Outlook, Word, Teams, and Excel.
Required Skills
- Strong organizational and time-management skills.
- Excellent interpersonal and customer service abilities.
- Effective verbal and written communication skills.
- Strong attention to detail and ability to follow directions.
- Proficiency with computers and standard office technology.
- Ability to manage multiple priorities and adapt to changing needs.
- Ability to work independently while maintaining regular communication with remote team members.
Personal Attributes
Successful candidates will demonstrate:
- Strong initiative and accountability.
- A positive, service-oriented mindset.
- Reliability and professionalism.
- Exceptional organization and follow-through.
- Sound judgment and discretion when handling confidential information.
- Flexibility and willingness to assist with a variety of operational needs.
- Ability to establish and maintain effective working relationships with employees, vendors, and business partners.
Schedule
This role is temporary and should last approximately three (3) months. We will reevaluate our needs at this point in time. There is the possibility of this position evolving into a non-temporary role.
- Approximately 10 hours per week.
- Two (2) hours per day, Monday through Friday.
- Preferred working hours between 12:00 p.m. and 2:00 p.m., although some flexibility may be available.
Compensation
Hourly Range: $24.00-$30.00 per hour
AHP, in an effort to be transparent with applicants about salary and in compliance with various state pay disclosure requirements, publishes the following information, which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on various factors, including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees.
Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.
Location
All work must be performed within the United States or its territories. Employees are required to reside in, and carry out their job responsibilities from, a location within the U.S. or a U.S. territory for the duration of their employment. Limited exceptions may be granted for short-term personal or business travel outside of these areas, subject to prior written approval and in compliance with company policy.
Work Authorization Requirement
Applicants must be currently authorized to work in the United States on a full-time basis
Work Environment
This position is primarily based in AHP's Sudbury, Massachusetts office and requires regular on-site presence.
The role involves:
- Frequent walking throughout the office.
- Receiving deliveries and handling office supplies.
- Lifting and moving office materials weighing up to 25 pounds.
- Coordinating with employees, vendors, facilities personnel, and IT support staff.
- Working independently while supporting a geographically distributed workforce.
AHP is an Equal Opportunity Employer and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
AHP is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to access or complete any part of the application process, the interview process, or to perform essential job functions, please get in touch with the Recruitment team at [email protected]. Accommodation requests will be reviewed on a case-by-case basis and may apply depending on individual circumstances and job requirements.
Disclaimer
The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may evolve or change over time to meet organizational needs.
About AHP
Advocates for Human Potential, Inc. (AHP) is a national consulting firm dedicated to improving behavioral health and human services systems since 1986. Headquartered in Sudbury, MA, with offices in Chicago, IL, Phoenix, AZ, and Pasadena, CA, AHP employs more than 270 staff across nearly 40 states. We partner with federal, state, and local agencies, community-based organizations, and commercial entities to drive change in health and business systems, supporting vulnerable populations from shaping policy to delivering hands-on, ground-level support.
AHP helps organizations and individuals reach their full potential through a suite of services, including professional consulting, research, evaluation, and data analytics, technical assistance and training, as well as virtual solutions, publications, and events. Our areas of expertise span behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children’s services, veterans’ support, healthcare reform, and population health management.
AHP is proud to be certified as a Great Place to Work® for eleven consecutive years, a recognition based on extensive anonymous employee feedback. We are deeply committed to employee well-being and are actively engaged in fostering a workplace culture that supports work-life balance, self-care, and mental and emotional health. To learn more, visit www.ahpnet.com
We offer a fantastic array of employee benefits - in fact, our comprehensive package was independently rated as "Great" by an independent party that compared our benefits against companies in similar industries, regions, and sizes. This recognition validates that our strong benefits meet the needs of our valued employees.
Mission:
“To transform behavioral health and human service systems so organizations and individuals can reach their full potential.”
Vision:
“Our clients, our staff, and the people we all serve will reach their potential to live full, productive lives.
Our Core Values at AHP
At AHP, our work is grounded in values that guide how we serve our clients, support our colleagues, and drive impact across health and human services. These values shape our culture and reflect who we are:
- Growth fostered through education, innovation, and self-actualization
- Understanding deepened through empathy, compassion, equity, and inclusion
- Integrity demonstrated through authenticity, leadership, and humility
- Dedication seen through commitment, timeliness, and follow-through
- Expertise achieved through passion, precision, and quality
These values aren’t just words; they are principles we live by in every engagement, decision, and collaboration.
