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Open nowPosted 6 days ago

Client Operations Coordinator

AI Digital36 open roles

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Your applicationOpen nowClient Operations CoordinatorAI Digital · Remote job, Remote
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. AI Digital postings stay open a median of 53 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 6 days ago

AI Digital median: 53 days open

The posting

Process & Systems Management

  • Maintain and update client records, sales orders, and operational data in NetSuite, ensuring accuracy and consistency.
  • Perform regular data quality checks and handle administrative updates that cannot be automated.
  • Organize and maintain client agreements, signed paperwork, and supporting documentation in Google Drive, following standardized documentation practices.
  • Coordinate the collection, processing, and submission of client-related documentation, including Insertion Orders, Purchase Orders, and notarization requests.
  • Identify and suggest improvements to administrative workflows and documentation processes.

Client & Financial Operations Support

  • Coordinate billing-related inquiries between clients, Client Services, and Finance, including invoice disputes, prepayments, and outstanding payments.
  • Track open requests, follow up with relevant stakeholders, and ensure timely communication and resolution.
  • Maintain accurate records of billing statuses and provide operational updates to Client Services leadership.
  • Support departmental expense and budget tracking, including software subscriptions, bonuses, and other operational expenditures.
  • Maintain client tier information in NetSuite and coordinate related notifications across teams.
  • Previous experience in operations, administrative coordination, project coordination, or business support roles.
  • Proven ability to manage multiple operational workflows and high volumes of requests while maintaining accuracy and meeting deadlines.
  • Excellent attention to detail, organizational skills, and ability to work independently.
  • Fluent English, with strong written and verbal communication skills.
  • Experience working with business systems, operational databases, or tools used to manage client records and documentation.
  • Proficiency in Google Workspace and experience with task management platforms such as Asana, Jira, Monday.com, or similar tools.
  • Strong communication and cross-functional coordination skills.
  • Comfortable working with invoices, financial documentation, and operational reporting.
  • Previous experience with CRM/ERP systems, particularly NetSuite, is a plus.
  • Experience in digital advertising, marketing agencies, or other client-service environments is a plus.
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