The posting
About Aidoc
Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year. Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.
Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.
About this role
At Aidoc, we’re transforming healthcare with AI that empowers clinicians, streamlines operations, and ultimately saves lives. As a Principal Customer Success Manager (PCSM), you’ll play a strategic role at the forefront of this transformation - building trusted partnerships with some of the most influential health systems in the world and helping them achieve measurable success at scale.
You’ll collaborate with executives, guide enterprise strategy, and shape how hospitals realize value from Aidoc’s groundbreaking AI platform. This is a rare opportunity to combine strategic influence, deep partnership, and meaningful impact - all while advancing the future of healthcare.
Responsibilities
- Be a Strategic Partner: Lead a portfolio of Aidoc’s most strategic, enterprise customers (typically $15M+ ARR across 3–6 accounts), aligning their AI strategy with business and clinical goals.
- Engage Executives and Drive Strategy: Develop and nurture trusted relationships with C-suite leaders, ensuring shared vision, clear success metrics, and long-term alignment.
- Lead with Impact: Orchestrate governance and planning structures - including QBRs, Executive Steering Committees, and annual roadmap sessions - that drive visibility, accountability, and momentum.
- Collaborate for Excellence: Partner closely with regional Customer Success Managers (CSMs), Sales, Product, and Delivery teams to deliver seamless execution and ensure measurable outcomes across sites and workflows.
- Drive Measurable Growth: Collaborate with Regional Account Directors (RADs) to secure renewals and identify expansion opportunities through demonstrated ROI and strategic partnerships.
- Be the Voice of the Customer: Champion customer perspectives across Product, Marketing, and Leadership, ensuring that insights from the field inform Aidoc’s innovation roadmap.
- Inspire and Mentor: Provide mentorship and leadership to CSMs engaged in your accounts, sharing best practices in strategic planning, executive engagement, and value realization.
What Success Looks Like:
- Exceptional retention and expansion of enterprise accounts
- Strong executive alignment and satisfaction
- Broad adoption and measurable value realization across sites and workflows
- Visible influence on customer advocacy and growth
- Deep cross-functional collaboration and internal alignment
Requirements
- Strategic Experience: 7+ years of experience in Customer Success, Strategic Account Management, or Consulting, leading enterprise healthcare or SaaS partnerships in fast-growing environments.
- SaaS Expertise: Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software.
- Executive Presence: Exceptional communication and relationship-building skills with the ability to confidently engage and influence C-suite stakeholders.
- Business Acumen: Strong ability to connect technology adoption with tangible business outcomes and ROI.
- Collaborative Leadership: Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams.
- Impact Mindset: History of achieving renewal, adoption, and expansion success within strategic enterprise accounts.
- Education: Bachelor’s degree required; advanced degree (MBA, MHA, MPH) preferred.
Working at Aidoc
We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work. We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.
What we offer:
- A range of medical, dental and vision benefits
- Stock options for all full-time employees
- Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
- A 401(k) plan with company match, life insurance, plus long- and short-term disability
- The opportunity to directly improve medical care and impact patient outcomes
Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
