The posting
Company Description
Who We Are
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.
Job Description
We are hiring an Apartment Community Manager to lead Indigo in Redwood City, CA.
This is an opportunity to lead a community as your own business, combining people leadership, financial ownership, sales strategy, and resident experience to deliver exceptional results. You'll set the direction for the community, empower your team to perform at their best, and identify opportunities to strengthen occupancy, revenue, resident satisfaction, and overall operational performance.
Learn more about Indigo here: Indigo Apartments
What We Offer
AIR offers a competitive compensation package that rewards performance, including:
- Estimated salary range of $100,000 - $105,000 + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- Commissions for new leases and renewals.
- An Apartment Discount Benefit option is available to live on-site at the community where you work.
- Additional Benefits listed below.
What You Will Do
- Lead, inspire, and develop a high-performing leasing and maintenance team, creating a culture of accountability, collaboration, growth, and excellence.
- Drive occupancy, revenue, resident retention, and customer satisfaction while consistently achieving community performance goals.
- Own the community's financial performance, including budgeting, forecasting, expense management, revenue growth, and achievement of operational goals.
- Develop and execute effective leasing, sales, and resident experience strategies using performance metrics, market insights, and business trends to drive results.
- Deliver an exceptional resident experience by fostering a service-driven culture and building strong relationships with residents.
- Ensure operational excellence through strong execution, compliance, and adherence to company policies and applicable industry standards.
Qualifications
Who You Are
- A confident, people-focused leader who knows how to coach, motivate, and develop high-performing teams.
- A business-minded operator who takes ownership of results and identifies opportunities to improve performance.
- Motivated by driving occupancy, revenue growth, resident retention, and customer satisfaction.
- Comfortable balancing an exceptional resident experience with financial and operational priorities.
- Organized, proactive, and collaborative, with the ability to manage competing priorities in a fast-paced environment.
What You Have
- 4+ years of experience in sales, customer service, asset management, property management, hospitality, retail, restaurants, or another service-driven industry.
- 2+ years of leadership experience in property management, with demonstrated success leading and developing teams.
- Experience leading teams in a competitive sales and customer service environment.
- Proven ability to coach, mentor, motivate, and develop team members while driving accountability and performance.
- Strong business acumen with experience managing budgets, revenue, expenses, and operational goals.
- Demonstrated ability to use sales processes, performance metrics, and business insights to drive results.
- A track record of delivering exceptional customer experiences and building strong resident or customer relationships.
- Experience with property management systems and technology such as Entrata, OneSite, SmartRent, Salesforce, or similar platforms.
- Strong communication, problem-solving, organization, and relationship-building skills.
- Flexible availability to work a typical schedule of Tuesday-Saturday, 10:00 AM-6:30 PM. Hours may vary based on community needs and season.
- Reliable transportation.
Additional Information
Benefits
- Paid time off including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- An Apartment Benefit option is available to live on-site at the community you are working
- 401(k) plan with up to 6% employer match.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development, leadership training, and career growth.
Application Deadline: The initial deadline for applications is 10/20/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
