The posting
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What’s Possible
Air Products Express Services (APEX) operates 24/7/365, supporting customers across industries including refineries, petrochemical facilities, and pipeline operations. The APEX Desk serves as the central hub for coordinating field service activities nationwide.
The Project Coordinator manages the daily scheduling and coordination of APEX technicians, equipment, and resources, serving as the key liaison between customers, field teams, Logistics, and Operations to ensure safe, efficient, and reliable execution of work.
The successful candidate will be highly organized, customer-focused, and able to balance multiple priorities while safely and efficiently coordinating APEX resources, supporting field teams, and ensuring reliable operations.
This role is ideal for someone who thrives under pressure, solves complex operational challenges, and is committed to safety, customer service, and operational excellence.
What's In It for You:
At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and excellent benefits for our employees. Check out some of our benefits below!
- Affordable medical, dental, and vision insurance available day one of employment
- 401(k) retirement savings plan with immediate vesting of company match and core contributions
- Paid vacation, holidays, and sick time
- Paid parental leave
- Adoption assistance
- Flexible Spending Accounts (medical, dependent daycare)
- Health Savings Account
- Life Insurance (AD&D), Supplemental AD&D
- Employee Assistance Program (EAP)
Responsibilities:
- Partner with the APEX Sales team to support customer opportunities from initial request through execution.
- Provide operational expertise and resource availability information to assist Sales in developing solutions that meet customer requirements.
- Support customers throughout job execution by serving as a key operational contact and ensuring timely communication of schedule updates, resource changes, and job status.
- Work closely with field technicians, Logistics, and Operations teams to resolve customer issues and support successful project execution.
- Help ensure a positive customer experience by providing responsive, professional support before, during, and after service delivery.
- Develop and manage nationwide schedules for APEX technicians and equipment, assigning resources based on qualifications, DOT hours, availability, workload, vacation schedules, equipment maintenance status, location, and job requirements.
- Monitor resource utilization and optimize scheduling to maximize efficiency and operational performance, partnering with leadership to address outages, resource constraints, emergencies, and changing customer requirements.
- Coordinate product and equipment needs with Logistics and internal support teams while maintaining forecasting and planning systems to ensure operational readiness and effective communication across field personnel, Operations, Logistics, and leadership.
- Drive continuous improvement by identifying process enhancements and sharing operational best practices.
- Maintain accurate job and operational records, including collecting, reviewing, and reconciling field documentation for invoicing and processing employee timecards for approval.
- Manage technician training records and site-specific training, partnering with EHS and Operations to maintain current employee qualifications and certifications.
- Utilize SAP and other business systems to create work orders, maintain records, and support operational activities.
Qualifications:
- Bachelor’s degree in business, Operations, Logistics, Engineering, or a related field (preferred)
- Strong leadership, organizational, and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Self-motivated team player with a positive attitude and commitment to operational excellence.
- Proficiency with Microsoft Office applications and business systems.
- Scheduling, dispatching, or workforce planning experience.
- Experience in field service operations, transportation, logistics, terminal operations, industrial services, or related industries.
- SAP experience (preferred)
Work Environment & Expectations:
- Standard hours are 8:00 AM to 5:00 PM with a hybrid work schedule.
- Participation in an on-call rotation is required to support after-hours operations.
- Overtime, weekend, and holiday work are expected as needed to support 24/7 operations.
- Must be adaptable, responsive, and able to make sound decisions in a fast-paced, changing environment.
Air Products proudly values the skills, dedication, and leadership that Veterans provide. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the outstanding strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.
Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [email protected]. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.
