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Open nowPosted 9 hours ago

Front Desk Manager

AIRE Ancient Baths56 open roles

Where
Barcelona, Spain
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Your applicationOpen nowFront Desk ManagerAIRE Ancient Baths · Barcelona, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AIRE Ancient Baths's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. AIRE Ancient Baths postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 9 hours ago

AIRE Ancient Baths median: 3 days open

The posting

Sobre AIRE Ancient Baths

AIRE Ancient Baths son espacios únicos dedicados al bienestar y la desconexión, inspirados en la tradición de los antiguos baños romanos, griegos y otomanos. Nuestros centros se encuentran en edificios históricos restaurados en distintas ciudades del mundo, ofreciendo experiencias sensoriales en un entorno exclusivo.

Sobre AIRE Barcelona

Ubicado en un antiguo edificio industrial del siglo XVIII, junto al Mercado del Born, AIRE Barcelona es uno de nuestros centros más emblemáticos, donde cuidamos cada detalle para ofrecer una experiencia excepcional a nuestros clientes.

El rol

Como Front Desk Manager, liderarás el equipo de recepción de AIRE Barcelona, garantizando una atención excelente y el buen funcionamiento de la operativa diaria. Serás responsable de desarrollar al equipo, asegurar el cumplimiento de los estándares AIRE y fomentar una cultura de mejora continua.

Responsabilidades clave

  • Experiencia del cliente: garantizar una bienvenida (check-in) y despedida (check-out) excelentes, resolver incidencias y asegurar el cumplimiento de los protocolos de servicio.
  • Gestión operativa: coordinar reservas de grupos y clientes VIP, organizar los turnos y asegurar la comunicación con el Contact Center y otros departamentos.
  • Gestión comercial: supervisar la venta de productos y servicios, así como el control de stock y caja.
  • Liderazgo y desarrollo: formar, acompañar y dar feedback al equipo, fomentando la colaboración y la mejora continua.
  • Organización y seguimiento: planificar horarios, supervisar el funcionamiento diario y elaborar informes de incidencias y propuestas de mejora.

Te ofrecemos

  • Contrato indefinido de 40 horas semanales.
  • Bonus anual del 10%.
  • Posibilidad de upsellings en ventas.
  • Seguro médico privado: descuento para empleados.
  • Regalo de cumpleaños: disfruta de una experiencia AIRE en tu cumpleaños.
  • Descuento del 30 % en todas nuestras experiencias AIRE.
  • Desarrollo profesional: oportunidades de crecimiento dentro de la compañía.
  • Ambiente inclusivo: formarás parte de un equipo que valora la colaboración, el respeto y la diversidad.

Lo que buscamos

  • Formación universitaria o superior en Turismo, Hostelería, Administración de Empresas o áreas relacionadas.
  • Al menos 5 años de experiencia en recepción y 3 años gestionando equipos.
  • Experiencia en hostelería, hotelería, wellness o sectores similares.
  • Nivel alto de español e inglés. Se valorarán el catalán y otros idiomas.
  • Capacidad de liderazgo, organización y resolución de incidencias.
  • Orientación al cliente, habilidades de comunicación y enfoque comercial.
  • Flexibilidad horaria y capacidad para adaptarse a las necesidades operativas del centro.
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