The posting
At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on—and we're looking for team members who share that same commitment to serving others and doing the job right.
At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.
Airtron Heating and Air has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.
We are currently seeking a Dispatcher for our Dallas location!
Job Summary:
The Dispatcher will provide operational support by scheduling and dispatching field service employees to customer homes as well as partnering with customer service representatives and management and completing all applicable administrative duties.
Essential Duties/Responsibilities*:
- Routes service calls and provides scheduling advice to technicians and customers.
- Promptly and effectively communicate with customer services representatives, technicians, and management.
- Provide administrative assistance to other departments which have cross over in the Service department.
- Answering phones, schedules customers and assists customers with any/all inquiries as needed.
- Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
- Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
- Follows all company policies and procedures, including but not limited to safety.
· Other duties as assigned.
* Duties may vary by location.
Minimum Requirements:
- High School Diploma or GED.
- 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
- General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
- Must be able to communicate in English effectively, both verbally and in writing.
- Ability to work overtime with little notice; weekends hours may occasionally be required.
Preferred Qualifications:
- Experience in HVAC setting or large service organization.
- Completed college course work.
Additional Knowledge, Skills and Abilities:
- Customer service mindset.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Able to work in a fast-paced environment.
- Strong organizational skills, attention to detail and the ability to multi-task.
- Willingness to learn and be a part of a team.
- Positive attitude and a team player.
- Related work experience may be substituted for education.
- Ability to build positive relationships with customers, both internal and external.
- Willingness and ability to work collaboratively with all levels of the organization.
- Safety mindset and acceptance of a safety culture.
Working Conditions:
- Open office environment.
- Fast-paced environment.
Physical Requirements:
- Must be able to lift/move up to 20 pounds frequently.
- Frequently performs tasks requiring bending at the waist, kneeling or crouching.
- Must be able to adhere to long periods of standing, walking or sitting.
- Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
- With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
- Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
- Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
- Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.
Make an Impact Every Day
Are you energized by fast-paced environments, solving problems in real time, and helping customers receive exceptional service? As a Dispatcher, you'll play a critical role in keeping our service operations running smoothly by coordinating technicians, supporting customers, and ensuring every appointment is delivered efficiently and professionally.This is more than a scheduling role—it's an opportunity to be the central hub of communication between customers, technicians, and leadership, helping families receive the comfort and service they depend on every day.
What You'll Do:
- Serve as the command center for daily field operations by scheduling and dispatching service technicians to customer homes.
- Coordinate technician routes and appointments to maximize efficiency, productivity, and customer satisfaction.
- Communicate proactively with customers regarding appointment times, scheduling updates, and service-related inquiries.
- Partner closely with Customer Service Representatives, technicians, and management to ensure a seamless customer experience.
- Utilize phone, email, text messaging, and dispatching software to manage workflow and real-time service updates.
- Monitor technician availability, workloads, and job progress throughout the day, making adjustments as priorities change.
- Maintain accurate records and complete data entry related to scheduling, dispatching, and customer communications.
- Provide administrative support to departments that collaborate closely with the Service team.
- Resolve customer concerns professionally and effectively while maintaining positive customer relationships.
- Support a culture of safety, teamwork, accountability, and continuous improvement.
- Perform additional duties and special projects as assigned.
What Makes You Successful:
- You thrive in a fast-paced environment where priorities can change quickly.
- You enjoy solving puzzles and finding creative ways to optimize schedules and resources.
- You remain calm, organized, and customer-focused under pressure.
- You build strong relationships and communicate effectively with people at all levels.
- You take pride in delivering outstanding service and helping your team succeed.
Minimum Qualifications:
- High School Diploma or GED.
- 2+ years of experience in a customer service, dispatching, scheduling, or office support role.
- Experience communicating with customers by phone as a significant part of daily responsibilities.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Strong verbal and written communication skills in English.
- Ability to work overtime as business needs require, including occasional weekends.
Preferred Qualifications:
- Dispatching or scheduling experience in HVAC, home services, construction, logistics, or a high-volume service environment.
- Previous experience supporting field technicians or service operations.
- College coursework or equivalent professional experience.
Knowledge, Skills & Abilities
- Exceptional customer service and relationship-building skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Excellent attention to detail and follow-through.
- Ability to make sound decisions in a fast-moving environment.
- Strong problem-solving and critical-thinking skills.
- Proficiency with technology and eagerness to learn new systems.
- Positive attitude and collaborative approach to teamwork.
- Ability to work independently while contributing to team goals.
- Commitment to safety, professionalism, and operational excellence.
Why Join Us:
- Be part of a team that keeps our customers comfortable and our technicians successful.
- Work in a dynamic environment where no two days are the same.
- Gain exposure to operations, customer service, and field service management.
- Build a career with a growing organization that values teamwork, accountability, and continuous development.
- Make a meaningful impact by helping deliver exceptional service experiences every day.
Working Enviroment:
- Office setting.
- Fast-paced, team-oriented atmosphere.
- Frequent communication with customers, field employees, and leadership teams.
- Multi-tasking and prioritization required throughout the day.
If you enjoy coordinating people, solving problems, and delivering great customer experiences, we'd love to hear from you.
Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.
