The posting
ABOUT AIRWALLEX
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.
ABOUT THE TEAM
Be part of Airwallex’s commercial engine in SEA, where we partner with Sales, Marketing, Product, and Leadership to drive growth and build scalable go-to-market processes across the region. We are a collaborative group of analysts and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.
WHAT YOU’LL DO
Airwallex is looking for a professional with demonstrated success in Sales Operations experience (or similar proclivity) and a hunger to grow our commercial operations across SEA. We are a multi-disciplinary team focused on building a scalable and efficient revenue engine. We work across people, process, systems, data, and enablement.
This role will sit within the Commercial team, driving change, management of complex sales systems and support for our commercial teams. We are looking for someone who has a passion for and is adept at analysing, building, and solving problems, and being a reliable partner to our commercial leaders. This role involves collaboration with regional teams to unlock commercial growth, optimise commercial systems and engineering processes.
This role is based in Kuala Lumpur, Malaysia.
RESPONSIBILITIES
- Closely collaborate with sales and marketing leaders to analyse and optimize the commercial operations process
- Manage day-to-day commercial operational tasks, ensuring processes are executed efficiently and accurately to support team objectives
- Collaborate with internal teams—including operations and other commercial functions—to deliver seamless and impactful experiences for the team
- Run ad-hoc analyses and translate findings into decisions
WHO YOU ARE
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but not mandatory.
Minimum qualifications
- 1–3 years’ experience in Sales Operations/Revenue Operations, BDR/SDR Operations, or Sales Strategy in a high-growth B2B environment
- Analytical thinker – You like working with data, can create reports & processes with ease, and love to optimize existing processes
- Track record of collaborating across teams – You can effectively partner with sales, marketing, and operations
- Preference for Salesforce proficiency, or a natural ability to quickly adopt new systems and complex dashboards, paired with prior experience navigating complex data, strong data hygiene instincts, and a natural inclination for system optimization.
- SQL and experience with BI tools (Tableau, Looker, DataBricks, etc)
Preferred qualifications
- Technology, financial services, and/or experience in an international, high-growth environment
- AI-Native and process-first strong operator who can turn ambiguous problems into clear, repeatable workflows
- Additional written and verbal skills in another Asian Language would be an asset
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
EQUAL OPPORTUNITY
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
