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Open nowFirst seen 3 days ago

Customer Service Agent

Aisling Group75 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowCustomer Service AgentAisling Group · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Aisling Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Customer Service Agent (Email/Chats)

• Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfilment related problems and providing support to the customer ensuring a high level of satisfaction.

• Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce

• Primarily handle escalations related, manager call-backs and service recovery cases via emails

• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond users via call back, email and social media on timely manner

• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc

• Update case details appropriately. eg: Gdocx, Salesforce and etc

• To meet Key Performance Indicators (KPI) like average handling time, FCR rate, contact response rate, customer satisfaction score and etc

• To record case details in Customer Relationship Management (CRM) • Communicate effectively by providing accurate information to the users and external partners such as

• Ensure resolution of fulfilment related problems and disputes

• Provide an effective solution for customer disputes issue

• Assisting in developing and improving existing dispute process

• To communicate effectively and accurately when communicating with users & stakeholders

• To assist Team Leader to monitor real time performance and initiate appropriate actions

• Assume additional responsibilities as assigned

• Communicate effectively with team members

• To take on ad-hoc projects/assignments

• Undertake any other duties as-and-when assigned by Management. 

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  1. A CV for this posting

    Written against Aisling Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Aisling Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Aisling Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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