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Open nowFirst seen 39 hours ago

Sr Process Executive (Mandarin)

Aisling Group75 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowSr Process Executive (Mandarin)Aisling Group · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 39 hours ago

The posting

Job Description:

· Working towards creating a positive environment and improve user experience online.

· Managing and safeguarding content effectively on digital platforms.

· Responding to user inquiries with high quality, speed, empathy, and accuracy.

· Understanding and remaining up to date with client policies and guidelines.

· Resolving inquires according to defined policies and procedures.

· Fulfilling base productivity and quality requirements.

· No Night shifts. Workdays: 5 days in a week (Monday to Saturday – 5 working days in this range will be cyclic)

Job Requirements:

· Must have prior experience of more than 6 month.

· Excellent writing, reading and speaking skills in MANDARIN language is must.

· Computer knowledge, the ability to browse the internet, ability to send and receive emails, good typing speed, and expertise in M.S.Office is required.

· Connect & provide highest level of satisfaction to the customer. Manage the timely and accurate payments for Program in accordance with the agreed upon SLA.

· Quick learning and understanding of Microsoft Policies.

· Ability to work in a complex multitasking environment (navigating through multiple on-line systems).

· Flexible to extend the shift hours during Peak and Non-Peak seasons.

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